Senior Service - Engineer

Stäubli Tec Systems India was formed in the year 2012 and headquartered in Bangalore. Having an office in Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 70 people. Stäubli Tec Systems India is transforming aggressively and would like to mark its key presence in the area of innovation and technology. Such rapid growth demands key people to shoulder great responsibilities with effective leadership and a focused approach. For more info visit: https://www.staubli.com/en-in

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
• Promote STAUBLI services, continuously improve customer relationship and execute service sales.
• Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
• Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
• Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
• Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
• Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Daily reporting to the Local Manager to update status & availability.
• Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
• Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
• To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

B.E./B. Tech. - Electrical & Electronics, Mechanical, Mechatronics, NTTF.

YEARS OF EXPERIENCE/AGE - 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.

TRAVEL - 70-75% Travel across India to diagnose/service customer machines & Service Sales.

COMPETENCIES

Technical -

• Basic Mechanics (drafting skills)
• Automation concepts (PLC, Drives etc.)
• Industrial Electrical concepts & circuitary
• Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
• Computer communications (industry oriented),
• Experience with diagnostics tools, electric circuits & mechanical systems.
• Proficiency in understanding PLC programming /industrial automation.
• Sensors and actuators technologies (electric, and pneumatic),
• Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)

Behavioural

• Excellent Communication & interpersonal skills
• Able to analyze problems in a logical manner
• Ability to sell and promote Staubli Services
• Willingness to travel for on-site support multiple times and emergency service calls.
• Is highly organized with the ability to manage multiple projects.
• Build Strong relationships with clients to ensure long term satisfaction
• Manage multiple service requests efficiently under tight deadlines.
• Prioritize tasks based on urgency and impact on customer operations.
• A self-starter who is resourceful and initiates work without specific instruction.
• Agility & ability to Work-life balance and embrace changes with positive attitude
• Willingness to learn new technologies & adaptable to client environment situations quickly.
• Work closely with Sales, Application & Admin team for seamless service delivery.
• Should be proficient in multiple languages -Indian languages. English is must