Salesforce Business Analyst

Job Description:

• Elicit, document, and analyze business requirements through stakeholder engagement and discovery sessions
• Diagram and optimize current-state and future-state business processes
• Define epics and break them down into features and detailed user stories with acceptance criteria
• Configure Salesforce using declarative tools
• Support system testing and user acceptance testing, including creating and executing test cases
• Collaborate with developers, QA testers, product owners, and end users across the full project lifecycle
• Deliver scalable, sustainable, and compliant solutions from requirements elicitation through deployment
• Perform other related duties as assigned in support of contract requirements

Requirements:

• Bachelor's degree
• U.S. citizenship required due to federal contract requirements
• Must be able to obtain a U.S. Government security clearance
• Successful background check required
• 3+ years of experience as a Salesforce Business Analyst or Salesforce Administrator
• At least one of the following certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder
• Strong understanding of Salesforce platform capabilities and limitations
• Ability to translate business needs into technical requirements and declarative solutions
• Experience working in Agile project environments
• Generally available from 9:00 a.m. to 5:00 p.m. Eastern Time
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and problem-solving skills
• Preferred: additional Salesforce certifications
• Preferred: familiarity with Lucidchart, Jira, and Azure DevOps
• Preferred: prior experience supporting federal or public sector clients
• Willingness to maintain current Salesforce certifications and earn new ones as needed

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Annual leave: paid annual leave accrued at 3.333 hours per semi-monthly pay period, up to 80 hours per calendar year
• Paid sick leave accrued at 1 hour per semi-monthly pay period, up to 24 hours per calendar year
• 11 paid company holidays per calendar year
• Employer contributes 60% of the employee health insurance premium benchmarked to the Kaiser Permanente Virginia Bronze plan
• 100% employer match on employee retirement contributions up to 3% of eligible compensation
• Fully remote position