Customer Support Specialist

About the job

We are looking for a customer-oriented and systematic Customer Support Specialist to join the Stebby team. In this role, you’ll be the first point of contact for our customers, ensuring they receive high-quality service and helping them get the most out of the Stebby platform.

Location:Tallinn or Tartu

What you will do

• Supporting and advising our customers (individual users, employers and service providers) via email and chat.
• Resolving customer requests in a quick, friendly and professional manner.
• Gathering customer feedback and sharing it with other teams (e.g. Product and Sales) to help make our platform better for everyone.
• Looking beyond individual cases to spot recurring topics, flag platform issues, and share insights that help improve our processes.
• Explaining technical features and topics in simple, easy-to-understand terms.
• Solving issues on first contact wherever possible and keeping back-and-forth to a minimum.

What we are looking for

• Previous experience in customer service or support.
• Excellent written and verbal Estonian and English skills. Russian will be considered an advantage.
• Strong communication skills with clear, structured and friendly writing style.
• A naturally helpful attitude - you enjoy solving problems while remaining calm and professional even in difficult situations.
• A team-player who enjoys learning and growing together with others.
• Sense of ownership and readiness to work independently in a hybrid team setting.
• Previous experience working with customer support software and help desk tools.

Our promises to you

• A chance to make a change in people’s habits to live a healthier life - more wellness equals better health and a happier society.
• Family-friendly benefits to support work-life balance (hybrid workplace, dedicated monthly budget for your physical and mental wellness, days-off for personal occasions, extra vacation days, to name a few).
• Personal training budget to support your professional and personal growth.
• Opportunity to work with a positive, active and committed team.
• Fun and modern work environment combined with the perks of a fully established and still expanding company.
• Monthly salary starting from 1900€ (gross).

About us

Stebby is the largest wellness marketplace in the Baltics, allowing hundreds of thousands of users to manage their well-being through an app and web platform. What is wellness? It’s personal for everyone. Stebby is the link that connects everyday users and Baltic employers with wellness service providers and health insurance to maximize access to preferred well-being wherever they are-spa, gym, massage and, or anything health-related.

Stebby is part of the international UpCoop group, and our ambition is to grow globally from Baltics to beyond.