Bid Manager

Are you an experienced Stefanini professional with a background in Project Management, Service Delivery, Transition Management or a similar client-facing role, and are you ready to apply your expertise to business growth and solution development?

As a Mid-Level Bid Manager, you will lead the coordination of bid opportunities, renewals, expansions and cross-sell initiatives, bringing together Stefanini's service capabilities, technical expertise, delivery approach and commercial proposition into coherent customer responses.

This role is intended for an internal professional who understands Stefanini's portfolio and delivery environment, has established client-facing experience, and can independently coordinate complex activities across multiple stakeholders. Previous ownership of formal bid management processes is valuable, but transferable experience in managing projects, transitions, service delivery, client commitments and cross-functional workstreams is also relevant.

You will work closely with Sales, Solution Leads, architects, Pricing, Delivery, Transition, Finance, Legal and other stakeholders, ensuring that proposals are customer-focused, commercially aligned, technically informed and deliverable.

Key responsibilities:

• Lead and coordinate the bid lifecycle: Manage standard bids and selected multi-stakeholder opportunities from qualification and planning through proposal submission, clarification, negotiation and handover, ensuring clear ownership, timelines and governance.
• Drive opportunity qualification and response planning: Analyze client requirements, evaluation criteria, scope, risks, dependencies and resource needs; contribute to bid/no-bid decisions and establish a clear response strategy.
• Translate client needs into integrated solutions: Apply your understanding of Stefanini's portfolio to connect customer priorities with relevant services and capabilities across infrastructure, digital workplace, applications, cybersecurity, ServiceNow, transition and project management.
• Lead cross-functional stakeholder engagement: Bring together Sales, technical specialists, delivery teams, Pricing, Transition and other contributors, ensuring that responsibilities, assumptions, interfaces and dependencies are clearly understood and addressed.
• Develop and coordinate customer-focused proposals: Structure and consolidate inputs, draft or refine key sections, ensure compliance with requirements, and communicate how Stefanini's capabilities address client challenges and expected outcomes.
• Coordinate solution, delivery and commercial alignment: Facilitate discussions on scope, service descriptions, delivery assumptions, resource requirements, pricing inputs, risks and contractual considerations, ensuring the proposed solution is both competitive and realistic.
• Manage bid governance and risk visibility: Maintain bid plans, decision logs, assumptions, risks, issues and dependencies; proactively resolve coordination challenges and escalate material concerns to the appropriate decision-makers.
• Lead client engagement and bid preparation: Coordinate discovery sessions, workshops, clarifications, presentations and bid defenses, progressively taking ownership of meeting facilitation and selected customer-facing discussions.
• Support commercial documentation and handover: Coordinate relevant inputs for Statements of Work (SOWs) and contractual documentation, helping ensure that agreed scope, assumptions, responsibilities and commitments are accurately reflected in the transition to delivery.
• Maintain proposal quality and stakeholder accountability: Organize reviews, manage comments and approvals, ensure document control, and follow up on commitments to maintain a complete, consistent and submission-ready response.
• Manage competing opportunities and priorities: Maintain oversight of progress across assigned pursuits, balance stakeholder demands, identify blockers early and keep relevant parties informed of decisions and changes.
• Improve bid management practices: Capture lessons learned, strengthen reusable content and templates, and identify opportunities to improve proposal quality, knowledge sharing and efficiency through collaboration, automation and responsible AI-enabled tools.

Education:

• Relevant education, training, certifications or equivalent practical experience.
• Preferred:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • ITIL Foundation, APMP Foundation, PRINCE2 Foundation, AgilePM Foundation, CAPM or equivalent practical training.

Language proficiency:

• Excellent English communication skills, both verbal and written, for professional communication and documentation.
• Nice to have: Advanced German communication skills, both verbal and written.

Experience:

• 3+ years of experience in a client-facing role in Stefanini, preferably in Project Management, Service Delivery, Transition Management, Service Management or another role involving client commitments and cross-functional coordination.
• 3+ years of experience managing projects, transitions, delivery activities, client engagements or complex workstreams involving multiple stakeholders, priorities and deadlines.
• Advanced understanding of Stefanini's service portfolio, solutions, delivery capabilities and how different service areas can be combined to address customer needs.

Mandatory Technical skills:

• Advanced working knowledge of Microsoft 365 tools, particularly Word, PowerPoint, Excel, Teams and SharePoint, or equivalent tools.

Preferred / Nice-to-have Qualifications:

• 3+ years of experience coordinating bids, proposals, renewals, expansions, cross-sell opportunities or presales activities.
• Advanced exposure to IT outsourcing, managed services, cloud, infrastructure, digital workplace, cybersecurity, applications modernization, ServiceNow or transition services.
• Advanced experience working across service towers, technical teams, commercial functions and delivery organizations.
• Advanced knowledge and practical skills in Generative AI (Microsoft Copilot, ChatGPT or equivalent) and the ability to use them responsibly to improve productivity and content development.
• Familiarity with bid governance, qualification frameworks, compliance matrices, pricing coordination, Statements of Work (SOWs) and contractual documentation.

Soft skills:

• Advanced ability to manage client expectations, clarify requirements, facilitate discussions, address concerns and maintain professional relationships.
• Strong interpersonal and collaboration skills, including the ability to bring people together around shared objectives and maintain alignment when priorities or perspectives differ.
• The ability to establish trust and credibility with technical specialists, respect their expertise, understand their input and challenge or clarify assumptions constructively when needed.
• A proactive, autonomous and accountable working style, with the ability to drive activities forward without waiting for constant direction and to recognize when decisions or escalation are required.
• Strong analytical and organizational skills, including the ability to identify risks, gaps, dependencies and inconsistencies and translate complex information into clear actions and messages.
• Ability to adapt communication to technical experts, commercial stakeholders, senior management and clients.
• A high level of motivation and self-learning, with the initiative to deepen knowledge of unfamiliar services, technologies, client industries and commercial considerations.
• A strong sense of ownership and professional pride in delivering meaningful, high-quality results and seeing work through to completion.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

Education:

• Relevant education, training, certifications or equivalent practical experience.
• Preferred:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • ITIL Foundation, APMP Foundation, PRINCE2 Foundation, AgilePM Foundation, CAPM or equivalent practical training.

Language proficiency:

• Excellent English communication skills, both verbal and written, for professional communication and documentation.
• Nice to have: Advanced German communication skills, both verbal and written.

Experience:

• 3+ years of experience in a client-facing role in Stefanini, preferably in Project Management, Service Delivery, Transition Management, Service Management or another role involving client commitments and cross-functional coordination.
• 3+ years of experience managing projects, transitions, delivery activities, client engagements or complex workstreams involving multiple stakeholders, priorities and deadlines.
• Advanced understanding of Stefanini's service portfolio, solutions, delivery capabilities and how different service areas can be combined to address customer needs.

Mandatory Technical skills:

• Advanced working knowledge of Microsoft 365 tools, particularly Word, PowerPoint, Excel, Teams and SharePoint, or equivalent tools.

Preferred / Nice-to-have Qualifications:

• 3+ years of experience coordinating bids, proposals, renewals, expansions, cross-sell opportunities or presales activities.
• Advanced exposure to IT outsourcing, managed services, cloud, infrastructure, digital workplace, cybersecurity, applications modernization, ServiceNow or transition services.
• Advanced experience working across service towers, technical teams, commercial functions and delivery organizations.
• Advanced knowledge and practical skills in Generative AI (Microsoft Copilot, ChatGPT or equivalent) and the ability to use them responsibly to improve productivity and content development.
• Familiarity with bid governance, qualification frameworks, compliance matrices, pricing coordination, Statements of Work (SOWs) and contractual documentation.

Soft skills:

• Advanced ability to manage client expectations, clarify requirements, facilitate discussions, address concerns and maintain professional relationships.
• Strong interpersonal and collaboration skills, including the ability to bring people together around shared objectives and maintain alignment when priorities or perspectives differ.
• The ability to establish trust and credibility with technical specialists, respect their expertise, understand their input and challenge or clarify assumptions constructively when needed.
• A proactive, autonomous and accountable working style, with the ability to drive activities forward without waiting for constant direction and to recognize when decisions or escalation are required.
• Strong analytical and organizational skills, including the ability to identify risks, gaps, dependencies and inconsistencies and translate complex information into clear actions and messages.
• Ability to adapt communication to technical experts, commercial stakeholders, senior management and clients.
• A high level of motivation and self-learning, with the initiative to deepen knowledge of unfamiliar services, technologies, client industries and commercial considerations.
• A strong sense of ownership and professional pride in delivering meaningful, high-quality results and seeing work through to completion.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!