On-Site Technical Support L2

Stefanini · Spanish: C1 · IT Help Desk & Service Desk · IT Consulting & Digital Transformation · 2 days ago
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Location
In office (Bogotá)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 5, 2026.

Overview
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Profile match

Stefanini

Stefanini is a Brazilian IT services group headquartered in São Paulo that provides technology outsourcing, service desk, field support, software development and digital transformation services to corporate clients. Founded in 1987, the group reports more than 30,000 employees in 41 countries, and its Latin American operations run delivery teams in Colombia, Chile, Peru, Argentina, Mexico, Panama and El Salvador. Its Spanish-speaking units hire help desk analysts, on-site support technicians, backend and full-stack developers, Power Platform and Copilot developers, QA analysts, cybersecurity SOC trainers and project managers.
HQ: São Paulo, Brazil · Custom Software Development · IT Consulting & Digital Transformation · IT Help Desk & Service Desk · IT Outsourcing & Dedicated Teams · Est. 1987
Tech stack of Stefanini

¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

¡Seguro no te quieres quedar fuera!

¡On-Site Technical Support L2!

¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones!

Responsabilidades e atribuições

  • Soporte a todo el parque de PC’s y periféricos (pin pad - ticketeras - etc)
  • Resolver los incidentes de hardware y software in situ
  • Soporte a incidentes referentes a Software base
  • Preparación, instalación, configuración y cambio de equipos de cómputo
  • Clonación de equipos, backup de la información del usuario
  • Personalización del equipo y restore de la información
  • Preparación de equipos para ser entregados al proveedor y usuarios
  • Atenciones de primera línea a impresoras
  • Preparación de reportes e informes de gestión según alcance

Requisitos e qualificações

  • Profesional con estudios técnicos concluidos en sistemas, informática, industrial, logística o similares.
  • Conocimientos en ITIL Foundation (deseable no obligatorio)
  • Conocimiento en metodologías ágiles (deseable)
  • 4 años o más de experiencia profesional.
  • Conocimiento técnico en Hardware (deseable)
  • Conocimiento intermedio de EXCEL.
  • Conocimiento de herramientas de gestión de TKTS (deseable)
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