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Customer Care Representative

Stellartech Research Corporation - • English: B2 • 1 day ago

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Salary

≈ $39k – $76k per year (Estimated)

Location

Remote (United States)

Seniority

Junior · 1+ year exp

Employment

Contractor

First seen by Alion on Oct 11, 2026.

Overview

Company

Impact

Profile match

Stellartech Research Corporation -

Stellartech Research Corporation is a world leader in the design, development, and contract manufacturing of sophisticated medical systems utilizing radiofrequency, ultrasound, and other energy sources. The company specializes in creating systems that combine disposable patient-contact devices with microprocessor-controlled instruments, incorporating complex electronics for sensor feedback and therapeutic energy delivery. Stellartech's expertise spans the development and manufacturing of diverse medical products, including diagnostic systems, surgical probes, and catheters for minimally invasive therapies.

stellartec.com • HQ: Milpitas, United States • Graphic Design • Consumer Electronics • Electronics Manufacturing • 51-200 employees • Est. 1988

Tech stack of Stellartech Research Corporation -

Job Description:

Handle web and app user requests in Zendesk through email and live chat
Find the root cause of user problems rather than only fixing individual cases
Escalate user issues to the technical team
Tag user requests for analytics collection
Keep response times within the SLA
Share insights on recurring pain points
Suggest improvements to templates, guidelines, and processes
Work closely with the Tech Support team by reporting bugs and identifying recurring issues

Requirements:

English at Upper-Intermediate (B2) level or higher, with strong writing (grammar, punctuation, vocabulary)
Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone
Ability to handle a high volume of similar requests without losing speed or quality
Analytical mindset focused on understanding why problems happened
Availability to work shifts
Experience with Zendesk or other ticketing/CRM systems
Experience with high-volume email and live chat support
Experience in subscription-based mobile apps
Daily use of AI tools such as ChatGPT, automation tools, and productivity apps
1+ year of Customer Support experience is nice to have, not required
Examples of implemented process improvements are nice to have

Benefits:

Freelancer engagement
Remote work

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