Breakfast Supervisor

City, State:

Title: Breakfast Supervisor

Location: Seattle, Washington

FLSA: Non-Exempt

Status: Full-time

Reports to: Assistant General Manager / Operations Manager

Supervises: Restaurant Team Members

Pay Range: $24 / hour

Job Summary: The Breakfast Supervisor is responsible for leading and organizing the restaurant team, ensuring high guest satisfaction through proactive service and interaction. This role oversees the setup and maintenance of the restaurant while managing guest feedback and service recovery to enhance the overall guest experience.

Essential Functions and Duties:

• Oversee the correct and timely setup of the buffet and kitchen line, ensuring it meets brand standards.

• Supervise and train new team members to maintain high service and cleanliness standards.

• Maintain cleanliness and organization of the dining area, ensuring tables, chairs, and surfaces are regularly cleaned.

• Ensure all glassware and silverware are polished and properly set for service.

• Monitor and exceed Guest Service Scores, keeping them above brand standards.

• Manage guest satisfaction by resolving issues promptly and communicating service recovery incidents with the Manager on Duty.

• Assist team members in completing daily side work tasks, including cleaning tables, chairs, and floors.

• Replenish the buffet and kitchen supplies as needed during service, ensuring timely and efficient operations.

• Set up tables and assist with the transition to dinner service daily.

• Ensure compliance with food safety standards, including proper food handling and preparation.
• Plan, organize, and deliver catering service during events as needed.

• Perform additional tasks and responsibilities as requested by the supervisor or manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• At least 1 year of related experience or training.

• Strong leadership and communication skills to manage and train a team of breakfast attendants.

• Excellent customer service skills, with the ability to handle guest feedback and resolve issues.

• Ability to multitask in a fast-paced environment while maintaining high standards of cleanliness and service.

• Basic knowledge of food safety and sanitation regulations.

Work Environment:

• Primarily an indoor environment with frequent standing and walking required throughout the shift.

• Exposure to food service equipment and cleaning chemicals.

• Must be able to lift and carry up to 50 lbs. and push/pull up to 50 lbs.

• Flexibility to work early mornings, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.