ICQA Area Manager II

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

In the role of ICQA Area Manager II, you will be responsible for overseeing ICQA operations and supervising ICQA associates as they carry out quality routines, research, and functions. Your focus will include performing standard work audits and gap evaluations to establish an equitable workplace environment that aids in talent retention. Furthermore, you will play a key role in coaching and developing your associates to excel in their current positions and advance to the next level.

Stord requires candidates with exceptional communication and organizational capabilities, who thrive under pressure and possess proficiency in various platforms, such as warehouse, order, and labor management systems. Key responsibilities include managing inventory shrink, ensuring warehouse bin accuracy, and leveraging continuous improvement tools to foster positive outcomes.

Flexibility is essential, including the availability to work overtime, evenings, and weekends according to business needs.

What You'll Do:

Program Execution & Oversight

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
• Ensure consistent application of SOPs, KPI tracking, and corrective action processes. Performance & Metrics
• Review daily/weekly data to identify trends, high-risk areas, and performance drift, to include workload planning activities.
• Conduct weekly reviews with ICQA Operations Manager to drive continuous improvement and accountability. Compliance & Governance
• Ensure compliance with customer-specific quality requirements.
• Support execution of CAPA, audit responses, and inventory-related escalations. People Leadership
• Directly manage and develop ICQA Leads and Associates.
• Create a culture of accuracy, accountability, and proactive problem-solving. Continuous Improvement
• Support root cause analysis and CAPA implementation to address errors and control gaps. What You'll Need: Minimum of two to four years’ experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility. Previous leadership experience. Bachelor’s Degree or relevant experience Possesses basic clerical and data entry skills. Possesses strong organizational and time management skills, driving tasks to completion. Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams. Able to transport up to 20 lbs. Able to perform basic mathematical calculations. Able to recognize and attend to important details with accuracy and efficiency. Able to work independently with minimum supervision. Able to build solid, effective working relationships with others. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to effectively use relevant material handling equipment (i.e forklifts). Able to express ideas clearly and convey necessary information. Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels. Occasional non-standard work hours or overtime as business requires.

Bonus Points:

Proficiency with Microsoft Office Suite

A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field

Experience with process improvements (Lean Six Sigma and/or Kaizen)