L2 Jira Atlassian Support Engineer
First seen by Alion on Sep 1, 2026.
Job Title: Jira Atlassian L2 Support Engineer
Location: Pune
Working hours: 2pm to 11pm and 3pm to 12am
Work days: Monday to Friday (Hybrid)
Responsibilities:
- Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.
- Investigate and resolve issues escalated from Level 1 support in a timely manner.
- Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.
- Monitor system performance and health, identifying and resolving issues proactively.
- Assist in user and group management, project configurations, and automation rule setups.
- Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools.
- Maintain documentation for common issues, solutions, and configuration guides.
- Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
- Assist in plugin installations, upgrades, and minor tool customizations.
- Participate in Atlassian system maintenance and patching activities.
Requirements:
- 2 - 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration.
- Solid understanding of Jira project schemes, workflows, issue types, and permission models.
- Familiarity with Jira Service Management (JSM) and Confluence administration.
- Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.).
- Ability to read and analyze log files (Jira logs, application logs).
- Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus.
- Experience with incident management tools and ticketing systems.
- Familiarity with REST APIs and integration troubleshooting is a bonus.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Team player with a customer-centric mindset.
Preferred Qualifications:
- Atlassian Certified Professional (ACP) certification is a plus.
- ITIL Foundation or similar certification is desirable.
- Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks
Skills
Jira, Atlassian, Confluence, Troubleshooting, Workflows, JQL, ITIL, Incident Management