SAP Learning Enablement Analyst

Enables effective adoption of digital tools and business processes by designing, developing, and maintaining contextual learning experiences in WalkMe. This role partners with business, product, change, and learning stakeholders to translate user needs and process changes into scalable in-application guidance, communications, analytics, and continuous improvement activities.

As a Learning Enablement - WalkMe, you will:

• Design, build, test, publish, and maintain WalkMe digital adoption content such as Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts, and other contextual guidance.

• Partner with business process owners, product teams, change practitioners, subject matter experts, and learning stakeholders to identify adoption needs and translate them into effective in-application learning experiences.

• Analyze user journeys, business processes, and application workflows to determine where contextual guidance can reduce friction, errors, and support demand.

• Apply instructional design, adult learning, usability, and digital adoption principles to create concise, task-focused support for end users.

• Configure audience segmentation, rules, triggers, and content behavior so guidance is delivered to the right users at the right point in the workflow.

• Use WalkMe analytics and available adoption data to monitor usage, completion, engagement, and friction points, then recommend and implement improvements.

• Perform functional testing and quality assurance across supported applications, browsers, roles, and process scenarios before publishing changes.

• Maintain content governance, naming conventions, documentation, release coordination, and lifecycle management for WalkMe solutions.

• Support application releases and process changes by assessing impacts to existing guidance and updating content in coordination with deployment timelines.

• Provide consultation and knowledge sharing to stakeholders on digital adoption practices and appropriate use of WalkMe capabilities.

Requirements:

• Bachelor’s degree in Learning and Development, Instructional Design, Information Systems, Communications, Business, or a related field, or equivalent practical experience.

• Hands-on experience developing digital adoption or in-application learning content, with practical experience using WalkMe strongly preferred.

• Experience translating business processes and user needs into clear step-by-step guidance, performance support, or learning solutions.

• Strong analytical and problem-solving skills, including the ability to troubleshoot content behavior and identify user experience friction.

• Strong written communication and content-design skills with attention to plain language, consistency, and detail.

• Ability to collaborate effectively with technical and non-technical stakeholders and manage multiple deliverables through changing release cycles.

• Comfort working with web-based enterprise applications and learning the basic HTML/CSS, browser, selector, or application concepts needed to configure and troubleshoot digital adoption content.

Preferred Qualifications:

• WalkMe Builder experience, including solution design, segmentation, rules, testing, publishing, and maintenance.

• Experience with WalkMe Insights or comparable digital adoption analytics and using data to improve adoption outcomes.

• Experience supporting enterprise transformation, ERP, HR, finance, procurement, or other large-scale business application rollouts.

• Experience with change management, instructional design, performance support, or adult learning methodologies.

• WalkMe certification or formal training.

• Experience working with globally distributed teams and supporting users across time zones.

• Learning agility, consulting mindset, ownership, and strong stakeholder management.

Selection Criteria (For Internal Use):

Digital Adoption / WalkMe Knowledge:

• Demonstrates hands-on ability to design, build, test, publish, troubleshoot, and maintain WalkMe solutions aligned to user and process needs.

Learning and User Experience:

• Creates concise, intuitive contextual learning that supports task completion and applies instructional design and usability principles.

Analytics and Continuous Improvement:

• Uses adoption and usage data to identify friction, evaluate effectiveness, and improve learning experiences.

Teamwork:

• Works effectively with business process owners, product teams, change practitioners, subject matter experts, and learning partners.

Communication:

• Communicates clearly with technical and non-technical stakeholders and produces high-quality user-facing content and documentation.

Consulting and Ownership:

• Clarifies business needs, recommends fit-for-purpose digital adoption approaches, manages priorities, and owns solutions through their lifecycle.