Customer Operations Manager
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 15, 2026.
Join Streem Energy, a company dedicated to helping renewable energy producers optimize their data usage. As a Customer Operations Manager, you will support clients throughout their journey with Streem, investigate customer issues, monitor data quality, and coordinate with external stakeholders. You will also have the opportunity to work with AI tools to improve efficiency and contribute to the growth of the company in new markets and renewable energy sectors.
Missions
- Support clients throughout their journey with Streem, from deployment to day-to-day use, and help them adapt their contracts following regulation changes.
- Investigate customer issues and find clear, practical solutions, using automation and AI tools where they can help, and help invoice dispute management with comparison tools.
- Monitor data quality, identify anomalies, and work with the Tech and Product teams to resolve issues, while configuring and improving Streem’s data models and services to meet each client’s needs.
Profil recherché
We’re open to different backgrounds. You could be an engineer or have some experience in renewable energy, a startup, consulting, SaaS, data analysis or customer operations. You don’t need to have worked in all of these areas, and your experience doesn’t need to be long.
You’ll bring:
Curiosity and a genuine interest in understanding and solving customer issues.
Comfort working in an evolving environment, where client needs, tools and priorities can change.
Strong analytical and problem-solving skills, with the confidence to investigate complex data and challenge assumptions.
An interest in technology and a willingness to learn new tools, including AI tools, to work more efficiently.
A practical, customer-focused approach: you enjoy understanding a problem and seeing it through to a useful solution.
Clear communication skills and the ability to work with people across technical and non-technical teams.
Excellent English and fluency in another European language.
Good organisation, attention to detail and the ability to manage several topics at once.
An interest in renewable energy and the energy transition.
Experience in renewable energy, a startup or consulting is a plus. So is experience with data collection or analysis tools, but curiosity and a willingness to learn matter just as much.