Customer Success Agent
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Location
In office (Nigeria)
First seen by Alion on Nov 2, 2026.
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Customer Success Agent at Strongmb
Location: Remote, Nigeria, Full-time
About the RoleYou will be the first point of contact for Strongmb users, resolving issues, answering questions, and ensuring every customer has a great experience.
Responsibilities- Handle customer inquiries via WhatsApp, email, and live chat
- Resolve transaction disputes and escalate when needed
- Document recurring issues and share feedback with the product team
- Maintain fast response times and high satisfaction scores
- Excellent written and verbal communication skills
- Patient, empathetic, and solution-oriented
- Experience in customer support is an advantage
How to apply: [email protected]
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