Senior Specialist - Kit Management

About the job:

As a key member of the team, you will act as the Planning & Readiness control tower, partnering closely with our 3PL through regular onsite presence to ensure smooth kit operations, visibility of kit availability and dependencies, and timely resolution of operational issues. You will take ownership of long- and short-term instrument kit planning and the day-to-day management of implant kits, while leveraging data and insights to improve kit room processes, enhance customer satisfaction, and optimize investment and spending.

What you will be doing:

Material Management

• Responsible for CER process, kit build, kit inventory management through a close working relationship with customers, 3PL, Commercial and other internal or external teams.
• Work with 3PL to identify incomplete set and work with internal stakeholder to place necessary order.
• Ensure inventory accuracy with timely data management in ERP/OMS/database, and also with regular cycle counting & inventory-taking.

Order Management / Customer Service

• Work with 3PL to manage case booking and 1st contact point for any case booking related issue.
• Work with 3PL to maintain good communication with Stryker sales and customer.
• Work with 3PL to ensure on-time deliveries for case booked.

Consignment Stock Management

• Work with 3PL to track short-term instrument/ implant kits consignment aging with customers / communicate with expedite return.
• Work with 3PL to ensure the long-term instruments and consignment inventory stock-taking is conducted in compliance with corporate policy
• Report on consignment-related KPIs, including kit turn and inventory turnover, ensuring accurate and timely performance tracking - Kit optimization
• Conduct regular meetings for CER purchasing and kit return/redeployment to maintain optimal consignment inventory levels

Cross-Functional Coordination, Reporting & Continuous Improvement

• Own operational readiness KPIs (e.g., kit on-time readiness, aged BOM gaps, variance closure lead time) and run the weekly kit readiness review with 3PL/Sales, providing concise daily/weekly readiness status, top constraints, aged gaps and actions to Supply Chain and 3PL stakeholders.
• Maintain standardized trackers and kit readiness SOPs/work instructions, and ensure handoffs among 3PL, Supply Chain Operations, Finance and Marketing/Sales are clear.
• Use onsite observations and recurring issue patterns to propose process improvements, automation opportunities and clearer ways of working with 3PL, and define automation requirements.
• Ensure the role does not become purely transactional or administrative: maintain regular time for analysis, trend review, root-cause identification and improvement follow-through.

Who are we looking for:

• Degree preferably in Logistics, Bio-medical engineering, etc.
• Minimum 2-4 years of relevant experience in planning, inventory, warehouse/3PL operations, kit management or order coordination.
• Strong Excel skills and comfort working with daily operational trackers, ERP extracts and inventory data; JDE/SAP experience is preferred.
• Good understanding of inventory, BOM/kit concepts, lot/expiry control and cross-functional planning dependencies.
• Self-starter with ability to work independently and seek guidance when needed.
• Agile and able to adjust priorities and onsite schedule as business conditions change.
• Willing and able to work regularly across Stryker and warehouse locations, typically 2 days per week onsite at warehouse.
• Passionate about driving performance, control, and practical solutions.
• Strong time management with ability to prioritize and manage multiple timelines.