Creative Services Warehouse Operations Manager

Reports To: Director, Logistics (solid line) | Director of Curations (dotted line)

Department: Operations / Logistics

Location: Studio McGee Creative Services Warehouse located in Draper, UT - on-site, required

Direct Reports: Creative Services Warehouse Merchandise Coordinators (2-3)

Employment Type: Full-Time, exempt

Overview:

The Creative Services Warehouse Operations Manager is the on-site leader of our Draper Creative Services Warehouse - a dynamic facility that receives, stores, preps, and transports product in support of on-location and off-site photo shoots, the Product Development team, Studio McGee interior design projects and client installations, and a wide range of ad hoc creative production requests.

This is not a standard warehouse management role. You will run a precision operation that serves both a logistics function and a creative production function simultaneously. You are the single point of accountability on the floor - translating the demand calendar from our Director of Curations into a daily plan, while executing against the operational standards governed by our Director of Logistics. Both directors operate through you; your direct reports get one boss and one clear daily direction.

The right candidate is equally at home managing inbound receiving and cycle counts as they are coordinating product staging for a photo shoot or supporting a Studio McGee design installation across state lines. If you have worked in a warehouse that powers a creative production environment - a home furnishings brand, a catalog or editorial studio, a design firm's logistics arm - this role was written for you.

Who We are:

Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee & Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their every day. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.”

What You'll Own:

Daily Floor Leadership

• Serve as manager of record for all Creative Services Warehouse Merchandise Coordinators - provide daily task assignment, scheduling, real-time performance feedback, and cross-training
• Run daily huddles that translate the Director of Curations' demand calendar into a clear, prioritized plan for the team
• Redirect in real time when production schedules shift; ensure the team always has one clear direction
• Act as the single point of contact for all warehouse requests across Product Development, Merchandising, Studio, and Visual teams
• Partner with the Project Manager who coordinates project calendars, shoot logistics, and cross-functional deliverables
• Participate in the weekly three-way sync with both directors to align on the coming two weeks of demand, flag capacity constraints, and resolve any conflicts before they reach the team

Warehouse Operations & Inventory

• Own all receiving, storage, and brand/team inventory separation for Studio McGee and McGee & Co. product
• Execute daily operations in NetSuite and Airtable: transfer orders, cycle counts, discrepancy resolution, and inventory accuracy
• Manage the weekly transfer cadence to and from the Fulfillment Center in both directions - volume forecasting, pickup scheduling, and reconciliation
• Conduct thorough inbound product inspections; document, photograph, and file damage claims within 24 hours of receipt
• Deliver weekly operational reporting to both directors: throughput, transfer accuracy, damage rates, and team capacity

Photo Shoots, Installs & Creative Production

• Execute end-to-end logistics for photo shoots (on-site studio and off-location): pull lists, product prep, staging, resets between shoots, and ensuring product is camera-ready ahead of production dates
• Execute end-to-end logistics for Studio McGee design installations: pull lists, load plans, crew coordination, on-site execution, and travel - local and out-of-state
• Stage product for Product Development team sample presentations and design reviews
• Support furniture build, minor repair, and touch-up so product consistently arrives install-ready and camera-ready
• Perform project-based inventory staging and courier runs for the design and merchandising teams

Facility, Fleet & Safety

• Maintain facility upkeep; lead daily and weekly cleaning routines across all warehouse and studio spaces
• Enforce safety practices on the floor; keep forklift and material-handling certifications current for yourself and your team
• Manage fleet readiness day to day: vehicle condition, availability, preventative maintenance scheduling, and driver readiness - in alignment with DOT standards governed by the Director of Logistics

People, Process & Documentation

• Participate actively in recruiting, interviewing, and onboarding of new merchandise coordinators
• Write and maintain SOPs for every recurring workflow; ensure documentation is accessible and consistently followed
• Manage payroll inputs, timecards, PTO tracking, and scheduling in accordance with standards set by the Director of Logistics
• Operate within the approved operating budget; flag variances proactively; seek director approval for out-of-threshold spend
• Write and deliver the weekly ops report to both directors

What We're Looking For:

Required

• 3+ years of warehouse, logistics, or operations experience in a fast-moving, high-accountability environment
• 2+ years of direct people management - scheduling, performance feedback, and team development
• Experience in an environment where your warehouse or operations role served a creative or production function: photo studio, catalog production, retail visual merchandising, interior design logistics, event production, or similar
• Proficiency with inventory management systems; NetSuite experience a plus.
• Demonstrated ability to translate a dynamic demand calendar into a daily floor plan and redirect the team in real time as priorities shift
• Strong written and verbal communication; comfort working across creative, logistics, and executive stakeholders simultaneously
• Meticulous attention to product care and condition - you understand that product quality directly impacts the output of creative shoots and client installations
• Valid driver's license; willingness and ability to travel for out-of-state installations and off-location shoots
• Current forklift certification or ability to obtain upon hire; comfort with standard warehouse material-handling equipment
• Physical stamina for an active warehouse environment - regular lifting, standing, and product movement

Preferred

• Experience in a home furnishings, interior design, or home décor environment -where warehouse operations intersect with catalog or creative production
• Familiarity with Airtable or similar project management and inventory tools
• Experience writing and maintaining warehouse SOPs and compliance documentation
• Background in DOT compliance and fleet management
• Furniture handling, minor furniture repair, or product touch-up experience

What Success Looks Like:

In your first 90 days: the team has one clear reporting line and one daily plan. Shoots and installations consistently start with product pulled, prepped, and staged on schedule. Inventory accuracy and transfer timeliness are tracked weekly. Compliance is current and evidenced. Every recurring workflow is documented in an SOP any Associate can follow.

At steady state: you are the operational heartbeat of the Creative Services Warehouse - running the floor with enough structure and documentation that both directors can govern their planes without reaching around you to the team. You are a reliable translator between the creative and operational worlds, and your Associates know exactly who to ask for what.

Your Reporting Structure:

This role operates in a dual-plane reporting model designed to give the warehouse clear ownership at every level. Your solid-line manager of record is Jason Luce, Director of Logistics - he governs employment mechanics, operational standards, compliance, fleet, facility, and the operating budget. Your dotted-line is to Holly Okubo, Director of Curations - she owns the demand calendar, shoot and install priorities, and the work-product standard. Both directors communicate through you; your Associates never navigate between two bosses. That translation is your job, and it is where this role adds the most value.

Benefits:

• Competitive compensation + bonuses
• Comprehensive heath benefits (medical, dental, vision, hospital indemnity, accident, pet)
• Open PTO and paid company holidays
• 401k Employer match - 100% of deferrals up to 4% of compensation
• Exclusive 50% off Team Member discount at mcgeeandco.com + access to Team Member warehouse sales
• Collaborative, creative culture with room to grow

McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.