Operations Officer - Study Group

Contract type: Full-time, Permanent

Location: University of Huddersfield - London Campus, Stratford, Greater London (On-Site)

Salary: up to £32,000 per annum

We are seeking a professional and organised Operations Officer to manage the front-of-house operations and support the smooth running of our business school. The role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced academic environment.

This is an ideal role for someone who is hands-on and organised. The Operations Officer will work with the Student Experience and Estates teams to implement that fundamental operational processes needed to enable industry and engagement, student experience and timetabled academic events to run effectively and that the school meets all health and safety requirements and always ensure excellent building and classroom standards.

The postholder will report to the Director of Student Experience and Operations. The postholder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Serve as the first point of contact for students, staff, visitors, and external stakeholders, providing a welcoming and professional experience.
• Liaise with building management to arrange opening hours, visits, security passes and operations of key events including inductions and arrivals periods and daily building opening set up and close downs.
• Maintain accurate records of visitors, deliveries, and facility usage.
• Manage detailed building checks daily, weekly, and monthly to identify and resolve maintenance, cleaning, and health and safety issues.
• Support health, safety, and security protocols, including staff/student access cards and emergency evacuation procedures.
• Coordinate directly with Building Management and Health and Safety and Estates teams to enable reporting, repairs,
• Support the daily operation of the centre and campus events ensuring the operations for industry and engagement, student experience and timetabled academic events run effectively
• Coordinate meeting rooms, events, and facilities, ensuring spaces are prepared and well-maintained.
• Ensure the building maintains a high standard of safety, cleanliness, and organisation in communal areas and teaching spaces and liaising with contractors and the internal property services team to resolve issues efficiently.
• Attend H&S bi-annual meetings and represent the needs of the school in meetings
• Maintain H&S noticeboards with latest guidance
• Deliver H&S overview as part of staff onboarding and relevant share policies and procedures
• Update BrightSpace (Virtual Learning Environment) with updates to policy and procedures
• Manage Fire Wardens and First Aiders to ensure they are fully trained and briefed on policies and procedures
• Lead Fire Warden for fire evacuation drills
• Assist with administrative tasks such as ordering office supplies, managing equipment, and updating internal systems.
• Provide logistical support including rooms bookings/catering for conferences and speaker events hosted by the school.
• Assist with budget tracking and invoice management.
• Liaise closely with the Student Services team on student-related queries to sign post to ensure a seamless student experience.
• Maintain the Workplace Health & Safety Inspection Checklist
• Resolve issues and conflicts and escalate to appropriate level when require
• Attend H&S bi-annual meetings and represent the needs of the school in meetings
• Represent and feedback on the needs of the UOHL at Health & Safety meetings

• Be a key point of contact for all students.
• Support with duties on reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Foster productive relationships with internal and external stakeholders
• Any other duties as required by the Director of Student Experience and Operations or Head of School

• Professional experience demonstrating ability to work and think independently
• Work experience, skills, and competencies
• Office or facilities experience
• Strong interpersonal, verbal, and written communication skills, including excellent face-to-face and telephone communicator
• Commitment to the highest standards of quality and customer service
• Excellent organisational and administrative skills
• Strong computer skills including Microsoft Office
• Flexibility to respond to a variety of work situations and demands
• Ability to work independently and as part of a team
• Ability to prioritise and handle multiple tasks and deadlines
• Proactive and creative approach to problem solving and a positive, can-do attitude
• First-rate attention to detail
• Ability to maintain composure in a fast-paced environment
• Ability to interact with a culturally and ethnically diverse population of students, faculty, and staff with diplomacy
• Willingness and ability to work outside of traditional business hours and occasional weekends
• Office or facilities experience
• Effective communication skills with the ability to build relationships with a wide range of stakeholders.
• Ability to prioritise workload, problem-solve and work both independently and as part of a team
• Commitment to equality, diversity, inclusion, and student success.
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer, and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.