Senior Manager - Continuous Improvement and Risk Management - Study Group

Contract Type: Full time, Permanent

Location: Noida

JOB OVERVIEW

The Senior Manager - Continuous Improvement and Risk Management will lead the planning, execution, governance, and delivery of projects and transformation initiatives that support organisational objectives. The role will work across multiple business functions to drive accountability, manage stakeholders, and ensure initiatives are delivered on time, within budget, and to the required quality standards.

The role will also be responsible for continuous improvement and risk management, including identifying process inefficiencies, removing non-value-added activities, developing and implementing improvement action plans, and proactively managing risks, dependencies, and resources. The Manager will play a key role in coordinating strategic initiatives and driving sustainable business transformation across the organisation.

ABOUT THE ROLE

Planning & Delivery

• Lead the end-to-end delivery of organisational initiatives from initiation through to closure.
• Define exercise scope, objectives, deliverables, timelines, and success criteria.
• Develop and maintain detailed plans, document progress towards meeting objectives and schedules.
• Ensure organisations projects are delivered within agreed scope, budget, quality, and timeline constraints.
• Monitor exercise/task performance and implement corrective actions where required.
• Provide project management for the Continuous Improvement activities.
• Provide technical guidance, training or where required, directly investigate, implement and report on business issues.
• Build and maintain effective relationships with project sponsors, business leaders, and key stakeholders.
• Facilitate meetings, workshops, steering committees, and governance forums.
• Manage stakeholder expectations and ensure timely communication of updates.

• Establish governance frameworks and reporting mechanisms.
• Prepare regular status reports, dashboards, and executive updates.
• Maintain documentation, including action logs, risk registers, and decision records.
• Ensure compliance with organisational standards and methodologies.

• Identify, assess, and manage risks, issues, assumptions, and dependencies.
• Develop mitigation and contingency plans.
• Monitor risk exposure and escalate significant concerns as required.
• Ensure timely resolution of blockers.

• Coordinate resources across functions and teams.
• Monitor budgets and expenditure against approved plans.
• Track resource utilisation and capacity requirements.
• Support financial forecasting and budget management activities.

• Assess, document, and manage change requests.
• Evaluate impacts on scope, timelines, resources, and budget.
• Support organisational readiness and adoption of new processes or systems.
• Facilitate smooth transition into business-as-usual operations.

• Identify opportunities to improve methodologies and governance.
• Support the development of CI management capabilities across the organisation.

• Bachelor's degree in Business, Project Management, Operations, Engineering, Information Technology, or related discipline.
• Understanding of lean techniques such as Value Stream Mapping, Process mapping, workflow analysis and PDCA/DMAIC methodologies.
• Experience in leading/project managing individuals & teams and possess bias towards action.
• Experience using statistical analysis tools and methodologies.
• Project Management certification preferred (PMP, PRINCE2, Agile Practitioner, Scrum Master, or equivalent) / Lean Six Sigma Green Belt is desirable but not essential.
• ISO 9001:2015 Internal Auditor, Lead Auditor, or QMS exposure desirable but not essential.
• 6-9 years of project management experience delivering medium to large-scale projects.
• Experience managing multiple stakeholders across varying levels of seniority.
• Demonstrated experience in project planning, governance, reporting, budget management, and risk management.
• Experience within transformation, operational improvement, technology, or business change programmes is desirable.
• Exceptional stakeholder management, communication, presentation, and influencing skills, with the ability to align cross-functional teams around transformation objectives.

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.