Customer Success Associate

Join StuRents, a leading platform in the PropTech industry, as a Customer Success Associate. In this role, you will be the primary contact for assigned customers, managing the entire relationship from onboarding to retention. You will collaborate with team members, establish yourself as a trusted advisor, and communicate effectively with internal and external stakeholders. Additionally, you will have the opportunity to participate in social and cultural initiatives at StuRents.

Missions

• Servir como el contacto diario para los clientes asignados, construyendo confianza y rapport mientras se identifican áreas de oportunidad.
• Ser responsable de toda la relación con los clientes asignados, incluyendo la incorporación, implementación, capacitación, adopción, retención y satisfacción.
• Colaborar, resolver problemas y/o desarrollar estrategias con los miembros del equipo en reuniones y oportunidades con los clientes.

Profil recherché

• Experienced Professional: You’re an experienced customer success manager or account manager within the SaaS space, bringing a fresh perspective gained from your previous role(s). Experience in PropTech is preferred but not essential. You excel at delivering a first-rate customer experience, underpinned by a desire to establish strong, long-lasting, and mutually beneficial customer relationships
• Raise the Bar: You display great customer success practices and knowledge, and are eager to learn and continually develop your skills from our experienced team
• Commercially Driven Continuous Improver: You’re naturally curious and excited about developing your commercial acumen, critical thinking and deft communication skills to identify and recommend customer improvements. Likewise, you welcome feedback and proactively leverage recommendations to enhance your practice. You’ve previously acted as a bridge between customers and your internal teams, surfacing impactful insights to drive continuous product and service improvements
• Self-Directed and Organised: You’re self-directed and enjoy multitasking with a knack for organising and prioritising your work effectively. You have a high attention to detail and can spot red herrings with ease
• Proactive Problem Solver: You actively seek and identify potential customer challenges and proactively implement resolutions that set the customer up for success, positioning yourself as your customers’ trusted advisor
• Skilled Communicator: You’re a clear and concise verbal and written communicator. You’re confident when speaking to customers via email, on the phone, on virtual calls and in person
• Proactive Team Player: You’re a proactive communicator, who is used to working together with colleagues and teams. You have a friendly, personable, and approachable communication style
• Growth-Focused: You have the desire and ability to thrive in fast-paced, dynamic environments and manage multiple priorities effectively. Your strong passion for customer success and commitment to delivering exceptional service is evident in your track record of managing existing customers and effectively onboarding new ones
• Technically Savvy: You are comfortable using gSheets or excel and have familiarity with either Hubspot or Salesforce as your CRM

Nice to have:

• PropTech experience is preferred but not essential