Director, Business Systems and Integration
Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Sep 14, 2026. SugarAI scores B on the Alion truth index.
Where You Fit In
As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them. You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.
This role sits at the intersection of enterprise systems, integration architecture, and operational execution. You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.
You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows. In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.
This is a hands-on leadership role for someone who can operate both strategically and tactically-setting direction while actively unblocking teams and driving execution.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.
Denver preferred, open to Remote
Impact You Will Make in the Role:
Lead, coach,and develop a tenured team through a period of operational transformation.
Clarify roles, responsibilities, and ownership across the team.
Builda culture of accountability and continuous improvement, with strong cross-functionalcollaboration.
Own the administration, configuration, and roadmap for CSI (Sugar’s internal implementation of Sugar Sell and Sugar Serve), ensuring it reliably supports our go-to-market processes and data quality standards.
Oversee customer and partner portals, ensuring reliability, performance, and alignment with business requirements.
Serve as the internal subject matter expert on the CSI data model, partnering closely with data and analytics teamsto ensure schema changes are well understood and downstream systems remainreliable.
Define and enforce system-of-record principles, data ownership standards, and integrationgovernance practices across business applications to ensure operational data remainsconsistent, reliable, and scalable.
Assess Sugar’s current integration landscape, including point-to-point APIs, embedded automations (e.g., Zapier/Tray), and manual processes, and establisha clear, scalable integration strategy.
Define and implement a target integration architecture, including patterns, standards, and tooling that balanceflexibility, reliability, and cost.
Evaluate and rationalize integration tooling (which may include iPaaS, workflow automation platforms, or custom API-based approaches), making pragmatic build vs. buy decisions aligned to business needs.
Establish and maintaina comprehensive integration inventory, ensuring every integration has clear business and technical ownership.
Implement governance, monitoring, and documentation practices so that all system-to-system connections are observable, maintainable, and resilient to change.
Establish a predictable and transparent delivery model for the iAppsteam by implementing structured intake, prioritization, capacity planning, and delivery metrics across defects, enhancements, and projects.
Develop and maintaina 12-month roadmap for business systems and integrations, clearly communicating sequencing, dependencies,risks,and trade-offs.
Drive adoption of AI-enabled operational workflows and tooling to improve team effectiveness across documentation, testing, support, issue triage, system analysis, and delivery execution.
PeopleLeadership& Team Development
Business Systems Ownership (CSI and Related Platforms)
Integration Strategy, Automation, and Platform Ownership
Delivery Execution, Planning, and Demand Management
What You Will Bring:
10+ years of experience in enterprise business applications, systems administration,integration,or IT leadership roles, with at least 3 years leading teams and managing people in a senior leadership capacity.
Demonstrated experience owning and administering CRM or enterprise business systemsat the configuration, process,and data model level.
Strong experience withenterprise integration strategy, APIs, automation platforms, and system interoperability in a SaaS environment.
Proven ability to modernize fragmented systems or integration environments by introducing scalable governance, operating models, and clear ownership.
Ability to operatestrategicallyand tactically, setting direction while actively supporting execution.
Preferred Qualifications:
Experience evaluating and implementing integration platforms,such asWorkato, Boomi, MuleSoft,or equivalent API-first / automation-based approaches.
Experience applying AI-assisted automation or tooling to improve engineering,business systems, or operationalworkflows.
Experience in a mid-size SaaS company navigating growth, organizational change, and technology modernization.