Business Office Manager

About the Job:

The Business Office Manager is responsible for developing, evaluating, and executing operational directives for all Business Office activities related to the claim’s management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. The Business Office Manager plans, develops, organizes, implements, evaluates, and supervises business office activities including the financial counselling, billing, and collections functions for all service lines. The Business Office Manager exhibits good judgment in decision making.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Explains benefits, negotiates contractual agreements, and implements payment plans with clients and their family members.
• Establishes and maintains controls for all cash collected at the facility level.
• Oversees and assesses bank activity and collects revenue/completes deposits in a timely manner
• Identifies, evaluates, and prioritizes issues of importance. Collaborates with department leaders and corporate leaders to identify and achieve facility goals. (Participates and contributes to Flash meetings daily.)
• Establishes and communicates instructions, expectations, and timelines clearly and concisely.
• May lead a team of highly engaged members through hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.
  • Manages staff scheduling and maintains an updated plan for contingency staffing.
  • Establishes and maintains accountability expectations for staff in all areas of job performance.
  • Engages staff in quality and safety basics to ensure sustained, measurable compliance.
  • Identifies and assesses staff educational needs and ensures they are addressed with education programs that are attended by staff.

• Uses sound discretion to hold staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct.
• Maintains client financial records and follow up as needed.
• Monitors, analyzes, and reports on key metrics such as cash collections, days outstanding, daily cash, unbilled, denials, daily census, etc.
• Reviews all statistical reports to monitor trends and determine operational deficiencies and designs, implements, and monitors corrective action plans, as necessary.
• Works closely with Utilization Review and Admissions staff to ensure proper authorization of client insurance coverage.
• Communicates effectively with the leadership team to review, assess, and confirm that all third-party compliance guidelines are met. Communicates with Centralized Business Office (CBO) and provide documentation and account information as needed.
• Assists in various audit assessments and preparation of any special reports that may be necessary. (examples- Upfront log, Financial Hardship log)
• Assists in month-end close. (including reconciling credit card spending, auditing census, and logs)
• May be required to provide onsite coverage for other programs when needed, develops, and executes new programs according to market needs and may provide training, case consultation, and Administrator On Call coverage during and after program hours as needed.
• May perform Leadership Rounds as assigned to include observation and immediate identification of environment of care, safety, and infection control concerns, as well as real time education of new facility processes.
• AP processing (weekly) which includes gathering and sorting invoices, printing, and mailing checks/payments

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required. Some college course work in Business Administration or related field preferred.
• Three or more years of Business Office experience is required, preferably in a behavioral health setting.
• Experience in billing practice including exposure to verification, certification, authorization, managed care, revenue capture, and relationship building with payers required.
• Strong revenue cycle technical skills required.
• Strong analytical skills required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Not Applicable.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

One or more years’ supervisory/management experience preferred.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.