Post-Sales Solution Architect (LatAm)

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.

Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

We are looking for a customer-focused Post-Sales Solution Architect (LatAm) to join our team. In this role, you will be the technical cornerstone of the onboarding journey, partnering closely with our clients to turn complex technical requirements into seamless, robust integrations. You will bridge the gap between our engineering teams and enterprise customers, ensuring rapid time-to-value, flawless API/SDK implementation, and high customer satisfaction.

What You Will Be Doing:

• Engage directly with prospective and existing customers, providing hands-on technical guidance, architecture recommendations, and best practices throughout their deployment journey.

• Collaborate closely with client engineering and product teams to evaluate their technical stack and select optimal integration strategies (APIs, Webhooks, Mobile/Web SDKs).

• Conduct rigorous end-to-end testing and validation of customer environments before go-live, ensuring adherence to data security standards, compliance flows, and edge-case handling.

• Efficiently diagnose, debug, and resolve complex technical issues, payload errors, and connectivity blockers during integration phases.

• Partner directly with our Product and Engineering teams to channel recurring client feedback, identify platform limitations, and drive continuous feature improvements.

• Contribute to external integration guides, code snippets, and internal knowledge bases to continuously streamline the onboarding lifecycle.

About You:

• 2+ years of hands-on experience in a client-facing technical role (Solutions Engineer, Solutions Architect, Technical Integration Specialist, or L2/L3 Technical Support) focused on software architecture and third-party integrations.

• Strong command of RESTful APIs, payload structures (JSON), and SQL for data extraction, querying, and verification.

• Direct experience debugging and validating API behavior using tools like Postman (or curl) and analyzing web applications via browser developer tools (Network, Console).

• Practical ability to write and adapt scripts in Python or Java for automation, testing, and debugging workflows.

• Fundamental understanding of HTMLand CSSto troubleshoot frontend display, widget embedding, or client-side integration issues.

• Hands-on experience querying logs, monitoring systems, and performing root-cause analysis using Kibana / Elastic Stack.

• Full professional proficiency in English, Portuguese, and Spanish (written and verbal).

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.

The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.