Business Analyst (Senior)

Business Analyst (Senior) - São Paulo, Brazil

We're hiring for several Business Analyst positions across different areas of the business. As you move through the process, we'll work together to understand which team and opportunity are the best fit for your profile and interests.

Team description

SumUp's Business Analyst community turns operational and commercial complexity into decisions that shape how the business grows. As a Senior Business Analyst, you'll take ownership of ambiguous, high impact problems, build the frameworks and insights senior stakeholders rely on, and influence decisions across sales, operations and finance. This opening covers five Senior Business Analyst positions across five different teams, each with its own scope and challenges, so there's a strong chance one of them matches the level of ownership you're looking for.

The teams you could join

Here's a short look at each team, so you can see which one resonates most with you.

Sales Channels

Support one of SumUp's sales channels with dashboards, metrics and routines that help leadership track performance and productivity. You'll also work with the People Enablement teams, tracking onboarding success and supporting initiatives that help reduce turnover.

Operations Automation

Help scale automation across SumUp's Americas support operations. You'll identify where automated or AI assisted interactions can replace manual work, partner with engineering and product teams to build these solutions, and help keep quality and trust high as automation grows.

Onboarding and Verification 

Improve how merchants are verified across Brazil, Chile and the US. You'll support projects that reduce friction in the onboarding and verification journey, partnering with identity, risk and engineering teams, while keeping an eye on regulatory requirements.

Commercial Planning (Sales and Growth)

Build the forecasting and investment models that guide decisions for our Sales and Growth teams. You'll track performance, develop ways to measure the return on sales investment, and partner with stakeholders across Finance and Sales to improve how we plan and invest.

KYC, Fraud Prevention and Regulatory Operations

Support SumUp's Brazil onboarding operations by strengthening how we manage KYC and fraud prevention. You'll investigate operational data to spot friction points, monitor regulatory requirements from Brazil's Central Bank, and support improvement projects in partnership with Compliance, Risk and Engineering teams.

What you'll do

• Own how business questions are turned into dashboards, models and recommendations that shape strategic decisions
• Lead complex, often ambiguous initiatives end to end, setting direction, managing risk and resolving blockers independently
• Define the standards and frameworks other teams use to measure and report key metrics
• Translate complex technical and business challenges for senior stakeholders, building confidence in data driven decisions
• Influence senior and executive stakeholders, aligning priorities across functions without direct authority
• Identify and prioritise the problems most worth solving, balancing urgent needs with long term impact

You'll be great for this role if

• You have advanced knowledge of data analysis and reporting tools such as SQL, Excel or BI platforms like Tableau, with the ability to turn numbers into clear insights;
• You have a track record of leading complex, ambiguous projects end to end, including setting direction, managing dependencies and resolving risk independently;
• You are able to translate business questions into technical requirements and explain technical concepts to non technical audiences
• You feel comfortable working with multiple stakeholders across functions and seniority levels, building trust and alignment along the way
• You are fluent in English and a proactive, analytical mindset, comfortable navigating ambiguity and shifting priorities

Why you should join SumUp

Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences

Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days

Stay fit: Wellhub membership included and gym at the office

Financial wellness: SumUp contributes to your private retirement plan with Santander

Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources

Meal support: benefit from a tax-free food voucher program with Pluxee

Break4me: 1-month sabbatical after 3 years of service

Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.