Messaging Systems and Mobility Analyst

Pay Ranges : $80,000 - $85,000

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Location: Remote opportunity available to candidates located in the Eastern or Central time zones within the United States.

About the Role

Sun Chemical is seeking a Messaging Systems and Mobility Analyst to help support our global messaging, collaboration, and mobile device environments. In this role, you will help administer, maintain, troubleshoot, and enhance the platforms that keep employees securely connected around the world.

Reporting to the Messaging Systems Manager, you will work with Microsoft Exchange, Microsoft 365, mobile device management platforms, email security technologies, and end-user mobility solutions. This is an excellent opportunity for an early-career IT professional to build hands-on experience in enterprise messaging, mobile device management, cybersecurity, and cloud technologies.

What You’ll Do

Messaging Administration and Support

• Assist with the administration and support of Microsoft Exchange Online and Exchange On-Premises environments.

• Support Sun Chemical's hybrid Microsoft 365 messaging infrastructure.

• Monitor mail flow and perform message tracking investigations as required.

• Create, maintain, and troubleshoot PowerShell scripts used for messaging administration and reporting.

• Administer Active Directory messaging-related objects, including:

• User mailboxes

• Shared mailboxes

• Contacts

• Distribution lists

• Mail-enabled security groups

• Support Azure AD Connect (DirSync) synchronization processes.

• Assist with Microsoft 365 administration activities including Exchange Online, Teams, Purview, Defender, and Intune.

• Respond to user incidents and service requests related to email, calendaring, and collaboration services.

• Follow established change management, operational, and support procedures.

Email Security and Compliance

• Support email security platforms including:

• SonicWall Email Security Gateway

• Trend Micro Deep Discovery Email Inspector (DDEI)

• Trend Micro Cloud App Security

• DMARC

• Assist in monitoring, identifying, and resolving email security threats including phishing, spoofing, malware, and spam attacks.

• Collaborate with the Cyber Security team to improve messaging security controls and incident response activities.

• Support Microsoft Purview compliance and retention initiatives.

• Assist with email investigations and security audits as required.

Mobility Administration andSupport

• Support mobile device management operations using Ivanti Cloud MDM.

• Responsible for the ordering and billing of mobile devices in the United States.

• Assist with administration of Zimperium Mobile Threat Defense.

• Provision, configure, and support primarily iOS devices and selected Android devices.

• Support Apple Business Manager and supervised device enrolment processes.

• Assist users with mobile device setup, troubleshooting, security compliance, and device lifecycle activities.

• Maintain mobile device policies and security configurations in accordance with company standards.

Documentation andCommunication

• Develop and maintain user guides, knowledge base articles, and technical documentation.

• Prepare and distribute user communications, outage notifications, and service announcements.

• Maintain accurate operational procedures and configuration documentation.

• Contribute to continuous improvement initiatives by identifying process enhancements.

Technology and Continuous Improvement

• Research and evaluate new messaging and mobility technologies.

• Assist with testing and implementation of new features, services, and platforms.

• Stay current with Microsoft 365, messaging security, and mobility technology trends.

• Participate in technology improvement projects and platform upgrades.

What You’ll Bring

• Hands-on experience supporting Microsoft 365 environments, including Exchange Online and Microsoft Teams.

• Experience supporting iOS and Android mobile devices.

• Working knowledge of Active Directory, Azure AD/Entra ID, PowerShell, and Intune.

• Familiarity with email security platforms and foundational cybersecurity practices.

• Strong troubleshooting, communication, documentation, and customer-service skills.

• Ability to follow established change-management and operational procedures while contributing to continuous improvement.

Education andExperience

• One to three years of experience in IT support, messaging administration, mobility management, or related infrastructure technologies.

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

Preferred Qualifications

Preferred Experience

• PowerShell scripting or automation.

• Microsoft 365 administration.

• Mobile device management platforms.

• Apple Business Manager.

Preferred Certifications

• Microsoft 365 Fundamentals (MS-900).

• Microsoft Endpoint Administrator Associate or another Microsoft messaging-related certification.

• CompTIA A+ or Network+.

• ITIL Foundation.

Work Schedule and Travel

• Full-time, Monday through Friday, with occasional schedule flexibility to support global business needs and critical technology initiatives.

• Approximately 5% to 10% travel, including occasional travel outside the United States.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.