Site Reliability Engineer

Job Description

• The Site Reliability Engineer (SRE) is a technical contributor responsible for improving the reliability, resilience and operational performance of Sun International’s technology services, platforms and infrastructure.
• The role focuses on observability, monitoring, alerting, event management, reliability analytics, automation and auto-remediation, proactively identifying potential issues before they impact the business.
• Working across software engineering, infrastructure, enterprise applications and service management teams, the SRE implements monitoring and automation solutions that strengthen service reliability and reduce operational.

Core behavioural & Technical / proficiency competencies:

• Cloud platform management across Azure, AWS and/or GCP.
• Containerisation technologies, including Docker and Kubernetes.
• Monitoring, observability and alerting tools such as Prometheus, Grafana and ELK.
• Scripting and operational automation using Python, Bash and/or PowerShell.
• Development of automation, auto-remediation capabilities and operational runbooks.
• Incident management and proactive identification of service reliability risks.
• Root Cause Analysis (RCA) and analysis of recurring operational failures.
• Linux and Windows system administration.
• Networking fundamentals.
• Git version control.
• Troubleshooting and problem-solving across technology services and infrastructure.
• Analysis of operational telemetry, event data and service performance trends.
• Application of reliability standards, security requirements, operational controls and governance practices.
• Cross-functional collaboration with software engineering, infrastructure, enterprise applications and service management teams.
• Analytical thinking and evidence-based decision-making.
• Continuous improvement and operational excellence.
• Collaboration and knowledge sharing.
• Operational excellence and accountability.

Job Requirements

Qualifications:

• Degree in Computer Science, Engineering, Information Technology or a related discipline (required)
• Cloud platform certification, e.g. Azure Administrator Associate or AWS Certified SysOps Administrator (preferred)
• ITIL Foundation Certification (preferred)

Experience:

• 2–5 years’ experience in infrastructure operations, technology operations, monitoring platforms, cloud operations, Site Reliability Engineering, observability tooling or a related technology discipline.
• Practical experience with monitoring and observability, cloud platforms, automation/scripting, incident management and troubleshooting aligned to an SRE or technology operations environment