Senior Associate - EBD After-Sales
Job Location: Addis Ababa, Ethiopia
About The Role:
This role offers an opportunity for a passionate and values-focused professional to shape customer experiences for off-grid communities across Ethiopia. You will use your technical and data skills to address customer needs across product replacement, warranty claims, troubleshooting, logistics, and service training. Working across functions is an important part of the role, and as an effective communicator fluent in Amharic and proficient in English, with a strong focus on customers, you will play an important role in finding solutions that improve customer satisfaction across Ethiopia’s diverse geography.
If you enjoy using data to solve problems, improving processes, and enhancing customer satisfaction from an operational standpoint, this role is for you!