Zonal Credit Manager - North Zone

Job Location: North Zone

About the role:

The Zonal Credit Manager will manage zonal activities and processes related to the collection of Sun King EasyBuy products in the field. The role will provide advice and recommendations on improving customer payments and satisfaction, while ensuring that the company's offering meets end-user expectations.

What You Would Be Expected to Do:

• Partner with the Credit manager in developing methodologies to improve existing processes.
• Recommend enhancements to current processes and policies to mitigate operational risks.
• Present ideas, findings, and recommendations through reports and presentations.
• Assist the Credit Manager in implementing audit recommendations.
• Conduct periodic spot checks on processes and provide findings and recommendations on risks identified within the zone.
• Investigate fraud cases and provide recommendations, including data collection and interviews with relevant parties.
• Identify and classify potential default risks through data collection and interaction with customers.
• Prepare field reports and consolidate relevant data and documentation for reporting
• Identify red flags and ensure timely reporting and escalation.
• Use data to profile customers at the onboarding stage to facilitate informed customer selection and payment performance.

You Might Be a Strong Candidate If You:

• Have a minimum of a Bachelor's degree, preferably in Actuarial Science, Computer science, Mathematics, Business Management, Economics, or a related field.
• Have at at least 5 years of relevant experience in a related field. Experience in an environment involving data mining, manufcturing information, or production information is an added advantage. Programming experience in SQL, python, R, or similar tools, including the ability to use SQL queries to obtain data for assessment and insight is an advantage.
• Have at least 3 years of relevant experience in people management.
• Have experience in fraud detection and investigation.
• Have strong attention to detail and the ability to quickly identify and resolve issues.
• Have advanced Excel skills and strong analytical skills.
• Have strong problem solving, critical reasoning, and ability to make informed judgement.
• Have strong planning and organizational skills.
• Are fluent in English and have clear, concise, and effective oral, written, and visual communication skills.

What we offer:

• An opportunity to grow professionally in a dynamic, fast-growing, and high-impact industry.
• The opportunity to work in an open-minded, collaborative culture with people who are motivated by the opportunity of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
• A genuinely multicultural experience, with opportunities to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.