Area Collections Executive

Job Location: Kenya

About the role:

The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
• Identification, reporting and investigation of suspected Fraud or tampering cases.
• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
• Training field Agents on the key Risk processes including various collection techniques, repossession etc.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you:

• Hold a bachelor's Degree preferably a Criminology related course
• Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
• Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
• Demonstrate excellent people relations skills.
• Exhibit fraud detection & Investigation skills.
• Show attention to detail.
• Possess advanced excel skills.
• Have problem-solving abilities.
• Display good communication and presentation skills.
• Have good planning and Organization skills.
• Possess previous work experience in Field collections (added advantage).

What Sun King Offers (in addition to compensation and statutory benefits)

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.