Tele Collection Agent -Reliever (Douala, Cameroon)

Location: Douala, Cameroon.

About the role:

The Tele-Collections Agent Reliever will work for a period of 6 (six) months in the Corporate Risk department of Sun King, Cameroon and will work closely with the Contact Center, Operations and Sales team by following on customers to make repayment for our Pay-As-You-Go products.

We are looking for an experienced Tele-Collections Agent- Reliever who would leverage on their expertise to grow our repayment and collections rate.

What you would be expected to do

• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions to better know potential objections to payment.
• Overcome stalls and objections suggest money sources for debt payment. That is minimizing resistance for payments and suggest available customer-friendly payment options.
• Utilize payment options (credits cards, direct checks) and secure this information so that administrative services can process.
• Offer customers several payment options and arrange for the prompt repayment of balances.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal.
• Updating the account details of customers and resolving pending customer issues.
• Escalate and file all fraud cases and follow up with efficient timelines and solutions benefiting both the company and clients
• Updating correct customer data and information during collections calls check off.
• Ensure security and data protection on all clients’ data capture during collections interactions.
• Capture customers complaints and escalate to relevant information using the available tools.

You might be a strong candidate if you

• Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing.
• Reside in Douala, Cameroon
• Have Fluency in both English and French (mandatory).
• Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
• Have good social skills.
• Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Have Basic Microsoft- Excel skill

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.