Product Manager — Digital Enablement

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

• Own the product strategy and roadmap for SLI's digital enablement initiatives, ensuring digital products and platforms deliver measurable value to agents, bancassurance partners, and end customers. This role fills the gap created by the transfer of the Digital Enablement function from the Chief Marketing & Client Officer to the IT & Digital function, and acts as the primary product voice bridging business needs with technology delivery.

Preferred skills (heading) / Compétences particulières (titre)

• Product management fundamentals: road mapping, backlog management, user story writing, prioritization frameworks (e.g. RICE, MoSCoW)

• Digital product lifecycle management in financial services or insurance context

• Agile/Scrum methodology; ability to work in sprint-based delivery environments

• Understanding of digital distribution channels: agency portals, bancassurance platforms, mobile apps

• Stakeholder management and facilitation skills across business and technology teams

• Basic UX principles; ability to collaborate effectively with UI/UX designers

• Familiarity with tools such as JIRA, Confluence, Figma, or equivalent

• Data literacy: ability to define metrics, interpret dashboards, and drive product decisions from insights

Qualifications (heading) / Compétences (titre)

• Bachelor’s degree in business, Information Technology, Computer Science, or a related field.

• Minimum 4-6 years of experience in product management, business analysis, or digital project delivery.

• Demonstrated experience managing digital products end-to-end from ideation to launch.

• Experience in financial services, insurance, or fintech is strongly preferred.

• Professional Product Management certification (e.g. CSPO, PMPO) is an advantage.

• Proficiency in Bahasa Indonesia and English is required.

Responsibilities (heading) / Responsabilités (titre)

• Product Roadmap & Strategy

  Define, maintain, and prioritize the Digital Enablement product roadmap in alignment with SLI's digital strategy; translate business objectives into clearly scoped product initiatives with measurable outcomes.

• Requirements & Backlog Management

  Gather, document, and refine product requirements from business stakeholders; maintain a well-prioritized backlog and ensure delivery teams have clear, actionable user stories and acceptance criteria at all times.

• Stakeholder Engagement

  Serve as the primary liaison between the Digital Enablement business owners, IT delivery teams, and external vendors; facilitate alignment on scope, timelines, and trade-offs across all parties.

• Product Delivery Oversight

  Monitor delivery progress against roadmap commitments; identify risks and blockers early, escalate where necessary, and ensure products are launched with quality, on time, and adopted effectively by end users.

• Performance Measurement

  Define and track key product metrics (adoption, engagement, conversion); use data to make evidence-based decisions on product iteration and prioritization in collaboration with the Product Growth Manager.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

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