UX Researcher

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Major accountabilities

Research Planning & Execution

Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.

35%

Insight Synthesis & Reporting

Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.

25%

Usability Testing

Design andfacilitatemoderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.

20%

Research Repository & Knowledge Management

Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.

10%

Research Advocacy

Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.

10%

Specialized knowledge

List specific types of technical or professional skills and knowledgerequiredfor the job.

• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies
• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping
• Familiarity with research tools:UserTesting, Maze, Lookback, Dovetail, or equivalent
• Survey design and statistical literacy for quantitative studies
• Participant recruitment and research ethics protocols
• Ability to communicate research findings clearly to non-research audiences
• Experience conducting research with non-technical or low-digital-literacy user populations is an advantage
• Knowledge of insurance distribution or agent workflows is a strong advantage

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

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