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Distribution Customer Success Manager - UK
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Location
In office (Milton Keynes)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 4, 2026. Sungrow EMEA scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Sungrow EMEA is the European, Middle East and Africa arm of Chinese solar inverter and energy storage maker Sungrow Power Supply, with its regional headquarters in Munich, Germany. It sells and services string and central PV inverters, inverter stations, battery energy storage systems and EV chargers for residential, commercial and utility-scale projects, with teams in Milan, Milton Keynes, Bucharest, Athens, Amsterdam and a plant at Magnice in Poland, while the group was founded in 1997 in Hefei. It hires sales and pre-sales engineers, field service engineers, O&M and delivery project managers, key account managers, manufacturing and EHS engineers and logistics staff.
Your mission
Please note: From mid-2027, Sungrow UK’s office will permanently relocate from Milton Keynes to Birmingham.
Hello and welcome to Sungrow UK! We're excited to introduce a role that puts our distribution partners at the heart of everything we do, the Customer Success Manager (Distribution) - UK.
Curious what this is all about? Let's dive right in:
- Be the trusted first point of contact for our UK distribution partners and help them get the most out of our PV, inverter and storage solutions.
- Work closely with Sales to turn partner needs into smooth orders, on-time deliveries and satisfied customers.
- Plan and run training sessions and webinars so distributors and their installers feel confident with our products.
- Coordinate with Service and Logistics teams to resolve partner questions and issues quickly and transparently.
- Track partner satisfaction and performance, and turn the insights into clear actions for growth.
- Share market feedback with our product and regional teams to help us keep improving.
Your profile
All right, that was intriguing, wasn't it? To fit this role and feel at home with us for a long time, your ideal background looks a lot like this:
- Experience in customer success, account management or technical sales, ideally in solar, energy storage or another technical industry.
- A good understanding of distribution and channel business models in the UK market.
- A natural talent for building relationships, communicating clearly and solving problems with a hands-on attitude.
- Confident presenting and training, both online and in person.
- Strong organisation skills and comfort with CRM tools and reporting.
- English at C1 level or higher; other European languages are a plus.
- Willingness to travel within the UK to visit partners.
Why us?
You'll join our UK distribution team, where partner success is a shared goal and ideas are welcome from day one. We work in a fast-moving greentech environment, supported by an international team and our Munich HQ, with real room to grow as our inverter, storage and EV charging business expands. Expect a collaborative culture, plenty of learning opportunities and the chance to make a visible impact on the energy transition.Free account
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