Service Operations Coordinator - Europe

Your mission

Salut și bun venit la Sungrow!

Ready to start your career in an international service environment? As our Service Operations Coordinator, you will support the day-to-day activities that keep our European service organization organized, connected, and moving forward.

Working closely with colleagues across different teams, you will gain hands-on experience with service processes, systems, customer cases, and operational coordination. Curious what your day could look like? Let’s dive in:

• Support the coordination and administration of service requests, contracts, work orders, and customer cases.
• Keep service information accurate and up to date in the relevant systems and help colleagues access the information they need.
• Follow up on service milestones, contract dates, documentation, and invoicing-related information.
• Assist with preparing regular operational reports and highlighting missing information, delays, or recurring issues.
• Support project handovers into service and help maintain clear and complete project and service documentation.
• Work closely with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales colleagues across Europe.

Your profile

All right, sounds interesting so far? Now let’s look at what could help you feel at home and grow in this role:

• A degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field, or comparable practical experience.
• First practical experience through an internship, student job, traineeship, or junior position in operations, customer service, project coordination, logistics, administration, or a similar area is a plus.
• Good organizational skills, attention to detail, and a structured approach to keeping track of tasks and information.
• Comfortable working with MS Office, particularly Excel, while previous exposure to CRM, ERP, or ticketing systems is a plus.
• A collaborative and proactive mindset, with the confidence to communicate with colleagues from different teams and countries.
• English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.