Manager, Interconnection

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll lead by example to integrate AI tools into your daily routines and champion the responsible adoption of AI. Empower your team to explore these tools and build AI skills to improve efficiency and decision quality in their work. You’ll keep score to drive results, develop people to help them grow, and build a deliberate safety-focused culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.

POSITION SUMMARY

The Manager, Interconnection- Multifamily is responsible for ensuring successful utility interconnection for Sunrun customers.

This person will lead a team of interconnection experts and leaders who are laser focused on understanding utility requirements, making high quality submissions, building great relationships and fast turnaround times. The Manager, Interconnection will own planning, pipeline execution, performance management, and ongoing process improvements for the Multifamily interconnection pipeline.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead team of employee and vendor resources to obtain utility interconnection for Sunrun customers within their regions with a focus on overall customer satisfaction.
• Establish operational objectives including forecasting and tracking interconnection volume and cycle time along with required headcount and budget.
• Manage pipeline execution for interconnection, monitor upstream performance and implement proactive processes to reduce cycle time and rework
• Set performance standards and targets for Interconnection team members and utilize scorecards, tools, and other systems to manage team performance
• Identify pipeline issues, trends and concerns. Implement mitigating actions, and work with stakeholders across the business to implement policy and process changes in response to changing utility requirements.
• Deliver overall pipeline performance and cycle time insights to the Director of Rebates and Interconnection and other regional partners in the business.
• Regularly meet with other department leadership such as Install teams, Sales, Design, Permitting and Project Management on pipeline progress and cycle times, ensuring customers are activated as expediently at possible
• Build strong working relationships with utilities and incentive programs, fostering a collaborative spirit to drive process simplification and fast issue resolution.
• Collaborate with Products and Policy to launch new markets and products.
• Identify opportunities to streamline processes, improve customer experience, and increase realization. Work cross functionally with stakeholders to drive larger-scale changes and improve operations
• Drive performance expectations and metrics including permit and IX application submission and approval timelines, corrections, and PTO cycle timelines
• Serve as subject matter expert for the team on Interconnection processes and resolve any outstanding issues that arise; escalate issues to upper management as needed
• Establish and maintain professional business relations with utilities to ensure a high level of service and customer satisfaction. Educate these groups on multifamily processes
• Train and onboard new hires to the team; develop and update training materials
• Recommend and implement changes and best practices interconnection processes and to overall project lifecycle

REQUIREMENTS

-Bachelor’s Degree or equivalent work experience

Minimum of 8 years of experience, preferably in Project Management, Operations, Construction with experience in permitting and/or interconnection, preferably within the solar industry

Preferrable 2+ years of progressive leadership positions

Strong understanding of solar and storage utility interconnection and incentives

History of leading teams with direct impact on customer experience and organizational financial outcomes.

Risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company and projects

Proven experience in managing, motivating, training and developing remote teams

Demonstrated ability to establish operational objectives, plan and prioritize to achieve team goals, able to quickly pivot based on impact or importance

Skilled in defining efficient and repeatable processes to drive consistent outcomes at scale. Direct experience driving process improvements for the team to drive scale into the organization

Ability to untangle complicated situations and define a clear path forward

History of building and maintaining strong relationships with internal and external stakeholders to influence positive outcomes and drive issues to resolution

Ability to read and understand plan sets

Must be a motivated team player, looking to succeed

Excellent customer service skills

Excellent verbal and written communication skills

Excellent organizational and time management skills

Must thrive in a fast paced and changing business environment due to an industry that continues to grow and evolve

Strong computer skills including proficiency in Salesforce, Excel, Google Suite, and reporting tools.

PHYSICAL DEMANDS

-Ability to perform normal office duties

-Ability to operate office equipment including computers and determine accuracy of work

-Ability to interact and participate in meetings

Recruiter:

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun