R&R Operations Planner

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview

As a Sunrun Customer, the instance when your solar system needs to be removed and reinstalled - whether for a roof replacement, home sale, remodel, or other property need - is more than just a construction task; it's deeply personal. Customers may feel vulnerable, stressed, and eager to see their system back up and running as quickly as possible. At the heart of this journey is the R&R Operations Planner, who serves as a guiding force to ensure the removal and reinstallation process is smooth, cost-effective, and fast - while keeping the customer informed and confident every step of the way.

As a R & R Operations Planner, you will oversee the construction throughout of removal and reinstallation (R&R) projects by managing Service Subcontracting Partners, coordinating with internal service teams,evaluating R&R scopes, and ensuring all necessary work orders are executed efficiently. You will maintain open collaboration with Service Subcontractors, CX Organization, Post PTO Pipeline teams, Design teams, and local field operations to ensure seamless coordination and execution of R&R work. Your mission is to execute the customer’s removal and reinstall project while protecting their satisfaction and peace of mind throughout the process.

Responsibilities

• Make key decisions on behalf of Sunrun on construction work required for full-scope removal and reinstallation, and coordinate directly with customers to keep them informed and satisfied throughout the R&R process
• Manage Partner pipelines, cycle time, and capacity to keep projects moving and minimize disruption to the customer
• Ensure bids and pricing are reasonable and protect the value of the customer's solar investment
• Stay current on AHJ requirements to ensure homes pass inspection after reinstallation
• Smart-assign work based on resource availability, capacity, scheduling lead time, and cost to keep customer timelines on track
• Review completed scopes of work to confirm quality standards are met, whether by internal crew or third-party contractors
• Build strong partner and contractor relationships to ensure reliable, customer-ready execution of R&R projects
• Manage tasks within SLAs and support escalations to keep customers and internal teams aligned
• Represent R&R Operations in partner huddles with Account Managers to review pipeline health and customer outcomes
• Identify root causes of problem areas and drive improvements that benefit the customer experience
• Coordinate with Design teams to streamline processes and communication in service of the customer's R&R journey

Qualifications

• High school diploma or equivalent
• 2-4 years of relevant work experience
• Must be self-directed, problem solver and an independent thinker
• Acute awareness & ability to manage to deadlines
• Highly organized and detail oriented
• Excellent communication & interpersonal skills, both verbal and written, as it relates to our internal teams
• Be able to manage several projects at once in a fast paced work environment
• Highly proficient with desktop applications such as G-Suite and Salesforce

Physical Demands

• Ability to perform normal office duties and operate standard office equipment
• Ability to interact and participate in meetings, including partner huddle calls

Recruiter:

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun