Sales Representative

Job Req ID: 29922

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

The Sales Representative will provide operational and account support for existing sales accounts, managing day-to-day quote administration and acting as the key point of contact between customers and internal teams (purchasing, engineering, cost) to ensure quotes are processed accurately and on time.

Essential Duties and Responsibilities:

• Provide general administrative and operational support to the sales team.
• Be responsible for maintaining the sales account, providing technical and administrative product information, and performing daily office and office maintenance tasks, e.g. Writing correspondence, coordinating, entering data, offers, and process documents.
• Drive sales of server solutions to new and existing clients - initially supporting current team whilst building own skillset to then move into sale.
• Process and manage sales quotes and offers, checking accuracy and ensuring timely turnaround.
• Monitor stocks, track ETA with buyers - Act as a link between sales, purchasing, production, procurement, and logistics.
• Support with internal project coordination between sales and non-sales departments.
• Enter, monitor, and communicate directly with customers regarding the status of their orders, easing credit issues and negotiating returns.
• Communicate with customers by phone and email to handle inquiries, clarifications, and quote updates.
• Liaise with internal departments (purchasing, engineering, and cost) to progress quotes through approval and pricing.
• Track order and quote status across internal systems, following up to prevent delays.
• Provide regular client updates and reporting to management, ensuring alignment on goals and progress.
• Maintain accurate records of quotes and customer data in internal systems.
• Prepare correspondence, documentation, and sales reports as needed.
• Develop superior customer service relationships with prospects.
• Additional tasks at the request of the supervisor.

Qualifications:

• Knowledge and desire to become proficient in server, storage and management solutions, knowledge in Cloud data centers and the enterprise IT environment.
• Desire to grow into B2B enterprise sales, preferably in AI, HPC, data centers, or cloud infrastructure.
• Strong drive to learn / development an ability to proactively sell in a consultative, high value technology stack within a multicultural / global environment.
• Bachelor’s degree is an advantage.

Skills & Competencies

• Ability to work across multicultural and global environments.
• Strong communication skills including telephone, writing/email, and presentation across multiple disciplines, cultures, and geographies.
• Highly organized with strong attention to detail.
• Extremely proactive, highly organized, with proven ability to manage multiple tasks.
• Ability to adapt to a fast-paced environment and diverse culture.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Technical Skills

• Proficiency in Microsoft Office (Excel, Word).
• Experience with CRM tools is an advantage.

Language Skills

• Professional fluency in English (written and spoken).
• Additional European languages preferred.

Accountabilities

• Growth mindset and the drive to challenge themselves by becoming more proactive & sales focused.
• Ambitions to take the next step with 2 years+ of experience e.g. as Sales Manager or Inside Sales.
• Motivation to learn and grow within the role, with the ambition to progress over time from administrative and quotation support into a broader sales capacity - taking on prospecting and lead generation, consultative solution selling, pipeline management, deal negotiation and closing, and closer collaboration with engineering, product, and delivery teams - as skills and experience develop.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.