HR Specialist - US Operations & Benefits Administration

We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.

Key Responsibilities:

Employee Status Change Administration (~30%)

• Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers
• Update job records, compensation table entities, PTO accrual policies, workers' compensation classifications, tax withholding, and system sync settings per the matrix
• Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type
• Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records

Leave of Absence Administration (~20%)

• Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination
• Complete employer-action steps on The Standard's portal for disability and leave claims; track claim status
• Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
• Process return-to-work changes, including accrual recalculations

Benefits Administration Operations (~30%)

• Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications
• Maintain Savii (ICHRA platform) additions and terminations
• Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads
• Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
• Support open enrollment execution: communications, completion tracking, life-event surge processing
• Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)

Onboarding/Offboarding Audit & Verifications (~10%)

• Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures)
• Review scanned I-9 documentation in final review (physical verification is completed at the school level)
• Produce employment and income verification letters on request

Employee Support and HR Inbox Management (~5%)

• Answer all HR inbox emails within 24 hours
• Guide managers with process questions and support through email and Teams message channels

Recurring Data Audits (~5%)

• Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updates
• Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner

On-demand Back-Up Support

• Employee relations, staff support, and investigations - cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.

Requirements

Must-Haves:

• 1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)
• Hands-on HRIS experience - BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
• Strong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals daily
• Excellent written and verbal English; clear, professional email communication with US-based staff and vendors
• Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred
• Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
• Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)

Nice-to-Haves:

• Familiarity with employment and labor law, regulation, and HR compliance
• Experience in Employee Relation, handling tricky employee-related investigation
• A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Night Differential Pay
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings
• NIGHT SHIFT, Mondays - Fridays
• ONSITE at Ayala, Makati, with an opportunity to transition to HYBRID based on client approval and performance.
• Php 40,000 basic + allowance

Hiring Process:

Initial Interview > Excel Assessment > Operations Interview > Client Interview