Barranquilla | Customer Service Specialist I WI
How to Apply. Meet Aura, our AI Recruiter!
Applying is quick and 100% digital:
1⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions.
Do not click on the "I'm interested" button as this will restart your process.
2⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes.
3⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you.
Three simple steps and you're on your way to joining Sutherland!
A Little About Us
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.
With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.
We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.
We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.
Main Responsibilities
- Support customers via phone, chat, or email, meeting performance goals
- Own customer issues through to resolution, escalating when needed
- Document interactions accurately and keep customer information updated
- Handle sensitive information with confidentiality and care
Required:
B2+ English communication skills (minimum)
High school diploma or equivalent
Ability to multitask and navigate multiple systems efficiently
Customer-focused mindset with strong problem-solving abilities
Attention to detail and accuracy in data handling
Basic computer skills (CRM tools, email, spreadsheets)
All your information will be kept confidential according to EEO guidelines.