customer service representative- tech support

Sutherland • English: B2 • 1 day ago
Apply now
Similar jobs
654,929open jobs
38,112companies
91,902added this week
Browse all
Location
In office (Cairo)
Seniority
Junior
Employment
Full-Time
Overview
Company
Impact
Profile match

Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • 5000+ employees • Est. 1986
  • Provide professional technical support and troubleshooting to customers.
  • Identify and resolve technical issues efficiently.
  • Guide customers through solutions in a clear and friendly manner.
  • Document customer interactions and reported issues accurately.
  • Deliver an excellent customer experience while meeting performance standards.
  • Work effectively in a fast-paced, team-oriented environment.
  • Excellent English communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Good computer and technical skills.
  • Customer-focused with a professional attitude.
  • Ability to multitask and work under pressure.
  • Willingness to work rotational shifts, including overnight shifts.
  • Previous technical support or customer service experience is a plus, but not mandatory.

salary is 20800 Net + 1100 overnight allowance

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
654,929 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Cairo
≈ $32k – $86k per year (Estimated) • Remote/Hybrid • Full-Time • Bachelor's Degree • Bucharest
Python
JavaScript
TypeScript
AI/ML
AI Agents
Frontend
Angular
Management
Agile
Apply
In office • Full-Time • Cairo
Management
Agile
Apply
≈ $12k – $28k per year (Estimated) • In office • Full-Time • 3+ years exp • Bachelor's Degree • Taguig
Analytics
Microsoft Excel
Management
Google Sheets
Google Docs
Apply
≈ $11k – $25k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Philippines
Apply
In office • Full-Time • Kuala Lumpur
Apply
≈ $63k – $134k per year (Estimated) • Remote/Hybrid • Full-Time • 3+ years exp • Bachelor's Degree • Cairo
Python
Analytics
Power BI
Management
Power Automate
Power Apps
Apply
In office • Full-Time • Cairo
Apply
In office • Full-Time • Cairo
Apply
≈ $60k – $144k per year (Estimated) • In office • 4+ years exp • Cairo
Marketing
HubSpot
YouTube
LinkedIn
Apply
≈ $78k – $168k per year (Estimated) • In office • Full-Time • Cairo
Apply
See all jobs
This is one of many
654,929 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles