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Location
Remote (Bulgaria)
Seniority
Middle · 7+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Sutherland is a global digital transformation and business process outsourcing (BPO) company that combines process engineering with artificial intelligence and analytics. It helps major enterprises across industries like healthcare, finance, and retail optimize both front-office customer experiences and complex back-office operations. By embedding intelligent technologies directly into production workflows, the organization optimizes efficiency, drives digital scaling, and improves overall business performance.

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Sutherland is seeking a qualified Network Engineer to join our Bulgaria team! If you have deep enterprise network engineering experience, we want to hear from you!

In this role you'll get to:

Network Engineering & Architecture

  • Design, implement, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud networking solutions.

  • Develop and maintain network architecture standards, diagrams, and technical documentation.

  • Evaluate and recommend network technologies, hardware, and software solutions.

  • Lead network upgrades, migrations, and modernization initiatives.

Operations & Support

  • Provide Tier 2/3 support for complex network incidents and outages.

  • Perform root cause analysis and implement corrective actions for recurring issues.

  • Ensure network availability, performance, and reliability through proactive monitoring and maintenance.

  • Participate in on-call support and incident response activities as required.

Security & Compliance

  • Implement and maintain network security controls, including firewalls, VPNs, NAC, segmentation, and secure remote access.

  • Collaborate with cybersecurity teams to identify and remediate vulnerabilities.

  • Support compliance, audit, and risk management requirements.

  • Maintain network security standards and best practices.

Cloud & Infrastructure Integration

  • Design and support connectivity to Azure, AWS, GCP and OCI.

  • Integrate network services with enterprise infrastructure platforms.

  • Support hybrid-cloud and multi-cloud networking architectures.

  • Implement automation and infrastructure-as-code solutions where appropriate.

Project Leadership

  • Lead technical aspects of network-related projects from planning through implementation.

  • Coordinate with vendors, service providers, and internal stakeholders.

  • Mentor junior engineers and provide technical guidance across the team.

  • Develop project plans, implementation procedures, and testing strategies.

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

  • 7+ years of enterprise network engineering experience.

  • Advanced knowledge of routing, switching, wireless networking, and network security technologies.

  • Experience with Cisco, Palo Alto, F5, or similar enterprise platforms.

  • Strong troubleshooting and analytical skills.

  • Experience supporting large-scale and mission-critical environments.

Preferred Qualifications

  • Cisco CCNP or equivalent certification.

  • Experience with Cloud networking.

  • Experience with SD-WAN and network automation technologies.

  • Knowledge of scripting and automation using Python, PowerShell, Terraform, or Ansible.

  • Industry certifications such as CCIE, CISSP, Azure Network Engineer Associate, or AWS Advanced Networking Specialty.

Technical Skills

  • BGP, MPLS, and routing protocols

  • Layer 2/Layer 3 switching technologies

  • Wireless networking and controller-based architectures

  • VPN, Firewall, IDS/IPS, and Zero Trust technologies

  • SD-WAN and Internet connectivity solutions

  • Cloud native and hybrid-cloud networking

  • Network monitoring and performance management tools

  • Automation and Infrastructure-as-Code methodologies

All your information will be kept confidential according to EEO guidelines.

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