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Salary
$66k – $143k per year (Estimated)
Location
Remote (Canada)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.

About Sutherland:

At Sutherland Healthcare Solutions, we’re transforming how we work by harnessing the power of AI, data, and digital innovation to accelerate the discovery and development of life-saving therapies. Our vision is to embed artificial intelligence and advanced analytics across every stage of our scientific and operational workflows-empowering our teams with smarter tools, seamless data, and actionable insights to deliver client-centric services and solutions that better serve our customers and, ultimately, improve patients’ lives.

**CANADA BASED**(remote)

As a Senior BI & Data Analyst, you’ll be a key driver of insight and innovation within our Enterprise Data and Analytics team. We’re looking for a curious, detail-oriented professional who thrives on turning complex scientific and operational data into clear, actionable intelligence. In this role, you’ll lead the development of analytical solutions that illuminate critical KPIs, uncover performance trends, and support strategic decision-making across the business. You’ll partner closely with stakeholders to map business processes, align data solutions with real-world operations, and conduct deep-dive analyses that solve high-value challenges. This is a high-impact opportunity to shape how data informs strategy and contributes to our mission of creating healthier lives.

As a Sr. BI & Data Analyst you will be focused on:

Our team thrives on curiosity, collaboration, and a commitment to excellence. We work closely with cross-functional engineering and business partners to deliver impactful data and analytics solutions that shape the future of research and development.

In this role, primary responsibilities include:

  • Analyzing complex scientific datasets to uncover meaningful insights and support strategic initiatives.
  • Mapping key business process rules to ensure data solutions align with operational realities.
  • Creating insight-driven solutions that bring visibility into critical KPIs and performance metrics.
  • Conducting deep-dive analyses to solve challenging problems and support evidence-based recommendations.
  • Engage Business Stakeholders at all levels to identify requirements for current and future products through ongoing interaction.
  • Lead requirements workshops and User Acceptance Testing for new data, products and analytics solutions.
  • Analyze business processes and develop business flow diagrams and data flow diagrams to support system design and optimization.
  • Work cross-functionally with engineering, product, and business teams to ensure alignment and successful delivery.
  • Data Profiling, mining, and data validation/testing to ensure data is fit for use by the business.
  • Perform ad-hoc analysis and present results in a clear and user-friendly manner.
  • Build strong business relationships that foster a collaborative and trusting approach and partnership.

We are looking for the following minimum qualifications for this role:

  • Bachelor degree in Business Management, Computer Science or any related field.
  • Master in Business Administration/ Information Systems/ Computer Science is an asset.
  • Excellent analytical and problem-solving skills with the ability to approach challenges creatively.
  • Ability to understand and make sense of complex datasets with a strong attention to detail
  • Ability to translate requirements to well-written user stories to bridge the gap between business and technology.
  • Strong business mindset with ability to collaborate with business partners to identify needs and opportunities for improved data management and delivery.
  • Ability to see big picture and then identify key areas for deep analysis to support sound solutions.
  • Self-driven and capable of working both independently and collaboratively within a team setting.
  • Experience in life science or Biotechnology industry is a plus.
  • MUST be based in Canada

Technical Expertise required:

  • Minimum of 5 years’ experience in writing complex SQL queries, data mining, data profiling, and data validation/testing;
  • Minimum of 5 years’ experience as a Business Systems Analyst / Data Analyst specializing in the Data & Analytics discipline, preferably in a senior or lead role;
  • Minimum of 5 years’ experience organizing and running User Acceptance Testing cycles and training with business users and stakeholders;
  • Experience working with Data Visualization Tools like Power BI, Tableau, Looker, MicroStrategy
  • Experienced working in Agile Software Development Methodology.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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