Supervisor, Protective Services

We are so glad you are interested in joining Sutter Health!

Organization:

Position Overview:

Maintains accountability for the performance and execution of all core security officer operational functions, including site security, emergency response, incident reporting, customer service, and acute care support, ensuring consistency with established standards. Maintains overall accountability for the effectiveness, consistency, and performance of security operations across assigned locations.

Working Supervisor nights and weekends position. Expected to actively lead security team and oversee operations on shift.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

SECURITY OPERATIONS:

• Working Supervisor nights and weekends position. Expected to actively lead security team and oversee operations on shift.
• Deliver core security solutions, alternatives, and recommendations in support of designated location(s) across the full spectrum of the protective service line.
• Create and adopt relevant policies, to include providing training and ensuring operational integration of policy requirements.
• Implement daily shift reviews, incident reporting, incident inquiry, and use of analytical results to optimize security staffing, technologies, and processes.
• Provide crime prevention and education/awareness tailored to varying populations within entity business units to reduce crime, reduce loss, foster a positive culture of security, and tangibly improve employee perceptions of safety.
• Oversee the operation, maintenance, and effectiveness of security technologies and equipment.
• Ensure security management and facility security plans are current, relevant, understood, comprehensive, compliant, and operationally useful.
• Partner with key stakeholders to conduct risk assessments and work aggressively to mitigate risks identified in assessment recommendations.
• Accept responsibility from the security integration project management team for the security dimensions of new construction and renovations during the hand-off phases of pre-commissioning, commissioning, and project completion.
• Effectively integrate protective services with organizational partners to include membership in appropriate committees, workgroups, and participation in recurring meetings and information exchanges.
• Owns and oversees weapons detection and visitor management systems.
• Ensures alignment of daily security operations with enterprise standards and organizational expectations across all assigned locations.
• Maintains accountability for workforce compliance with all required regulatory, accreditation, safety, and organizational training requirements, ensuring timely completion, documentation, and corrective follow-up.
• Conducts or directs root cause analysis following significant security incidents to identify contributing factors and implement corrective actions.
• Ensures integration of security operations into the facility's emergency management plan and incident command system structure.
• Leads or supports the development and implementation of the workplace violence prevention program, including worksite analysis, hazard prevention, training, and post-incident response in accordance with Joint Commission and Cal/OSHA requirements.

PEOPLE:

• Build and lead a high-performing security team which consistently applies core competencies to deliver superior results in the areas of service and quality while operating with high levels of employee engagement and cost effectiveness.
• Employ a serving leadership approach to optimize performance and employee engagement.
• Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback.
• Provide leader development to optimize frontline performance and engagement; cultivate next-generation security leaders and provide career paths for team members; build the bench for succession.
• Actively manage the performance of proprietary and/or outsourced/contract security partners using key performance indicators, progress against goals, and performance relative to targets to drive continuous improvement and operational excellence.
• Administers progressive discipline in accordance with organizational policies and ensures fair, consistent, and documented corrective action processes.
• Fosters a diverse, inclusive, and respectful work environment that values varied perspectives, backgrounds, and experiences.

SECURITY SERVICES:

• Provide direct and tailored security services to hospital leaders.
• Reports to manager any breach of policy.
• Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt delivery of care.
• Ensures investigative activities are conducted in accordance with established standards and supports the application of investigative findings to improve security operations and reduce risk across assigned locations.
• Serve as a protective services subject matter expert to provide security solutions, alternatives, and recommendations across the full spectrum of the service line.
• Leverage system resources to provide best practices solutions to hospital risks and vulnerabilities.
• Provide immediate notifications and analysis-based recurring reports to provide an executive overview on key performance measures, trending, and supporting action plans to continuously drive program and process improvements.
• Ensures delivery of consistent, professional customer service across all security operations and supports resolution of complex or escalated issues.

SECURITY STAFFING:

• Develop risk-based staffing plans which result in the assured staffing capabilities needed to safeguard people, property, assets, and interests of Sutter Health at all locations within the assigned geographic footprint.
• Support the development of staffing plans to ensure shared understanding, alignment, and buy-in of staffing solutions.
• Tailor solutions to be in direct alignment with considerations unique to each site, to include patient/visitor volumes, service lines, physical layout, community dynamics, and employee perceptions of safety.
• Ensure post and patrol instructions are relevant and focused on mitigating reasonably foreseeable risks and continuously revised in light of incident analysis, risk assessment findings, investigative findings, and process inquiry.
• Ensures leads maintain current, relevant, and compliant post orders across all assigned locations.
• Ensure staffing is blended with security technology and operational processes to result in coherent and optimized solutions.
• Ensures standardization and consistency of functions across assigned locations.

SUPPORT PROTECTIVE SERVICES INITIATIVES:

• Contributes to compliance with federal and state security risk regulations including Joint Commission, CMS, HIPAA, and other state laws related to workplace violence prevention and healthcare security; and the organization’s protective services-related policies and procedures.
• Represents the department of protective services on multi-disciplinary work groups
• Identifies healthcare-specific risk exposures and mitigating strategies, to include (but not limited to) home healthcare, pharmacy operations, emergency department operations, and research.
• Works effectively in a consensus-driven organization, while not compromising security objectives.
• Monitors tracking and quality control tools.
• Identifies opportunities to leverage economies of scale, reduce duplication, and makes recommendations to better allocate resources in alignment with risks.

EDUCATION:

HS Diploma or General Education Diploma (GED)

CERTIFICATION AND LICENSURE:

PSO-Proprietary Security Officer License (required by 01/30/2027 if hired before 08/27/2026)

BSIS-California Security Guard Registration (Guard Card) (required by 01/30/2027 if hired before 08/27/2026)

REGULATORY TRAINING REQUIREMENTS (CALIFORNIA BSIS) to be verified by manager

• 8 Hours Power of Arrest and Use of Force
• 16 Hours within 30 days
• 16 Hours within 6 months
• Total 40 hours initial training
• 8 Hours annual refresher

TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.
• In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.
• Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs.
• Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.
• Working knowledge to establish and deliver on key performance indicators that ensure high availability and integrity of security devices and equipment that are integrated into an overarching/coherent security plan.
• Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
• Demonstrated ability to work under stress in emergencies, and the flexibility to handle simultaneous high pressure demands. Demonstrated ability to quickly learn new systems/applications and grasp fundamentals/concepts of systems.
• Superior ability to interact with all stakeholders, build relationships at all levels across all business units and organizations, and understand business imperatives.
• Demonstrated ability to direct the collection of relevant data; mature the data into information and knowledge; and to make fully rationalized recommendations that identify risks of action, risks of inaction, and resource requirements.
• Knowledge of security budget development, management, and financial reporting, including the ability to justify resource requests and demonstrate return on investment
• Demonstrated ability to analyze security data, recognize trends, and recommend changes that improve organizational effectiveness and reduce risk.
• Accurately express projected returns on investment and follow-through post-delivery to measure ROI throughout program execution/steady state.
• PC skills including: MS Word, Excel, Outlook, and PowerPoint.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link:Job Requirements

Job Shift:

Schedule:

Days of the Week:

Weekend Requirements:

Benefits:

Unions:

Position Status:

Weekly Hours:

Employee Status:

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.