Commercial Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

In line with the commercial strategy, operational plans and regional objectives, the role involves developing and managing medium sized or complex infrastructure projects, parts of sales programs, initiatives and long-term relationships with medium sized accounts. The goal is to meet customer requirements while driving sales, revenue growth and traffic development.

As a Swift Account Manager for East Asia, you will be responsible for managing and growing our Swift customer base in the region. You will develop and maintain strong relationships with small to medium customers and be the primary point of contact for all Swift related enquiries. You will work closely with internal teams to ensure timely and accurate delivery of services and solutions to customers. You will also identify opportunities to grow the business in the region.

Key Responsibilities

• Identify customer needs/market opportunities and achieve business growth by building and maintaining long term customer relationships in Japan with primarily medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account/infrastructure development/initiatives to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities. Assist in the implementation of larger plans/projects/programs.
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative.
• Liaise with other divisions/departments, commercial team managers and members to provide a coordinated service and integrated solution to assigned customers. Feedback internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge by attending industry events and conferences to stay up to date with the latest trends and developments in the industry.
• Share knowledge about customers, products markets, and methodology.

Qualifications

• A university degree or equivalent.
• At least 3 to 5 years’ experience in sales/account management, of which 2 years in the financial industry.
• Excellent communication skills with previous experience in a client-facing role, with a demonstrated ability to build solid working relationships across all levels of an organization.
• Strong ability to identify customer needs, market opportunities and business growth areas.
• Self-motivated with strong organizational and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong negotiations skills and ability to persuade others to accept points of view.
• Team player who is flexible, reliable and committed to success.
• Proficiency in Korean is a plus.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.