Key Account Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift is hiring a Key Account Manager for the UK & Ireland Business Development team with a banking segment focus. This role will sit within London and provide a hybrid (minimum 2 days/week) work environment. We’re looking to find someone who has the passion and desire to drive deep engagement with the community. The individual will manage the relationships with some of Swift's largest and most strategic clients in the Banking and PSP sector.

This position reports to the Head of Banking and PSP sector and will work closely with their peer Key Account Managers. The individual will be focused on building client relationships, driving a vision around critical initiatives, and driving adoption and utilisation of Swift’s solutions. Close collaboration with colleagues across the organisation to understand client needs and how Swift can enable clients to achieve their strategic goals will be key.

Key responsibilities:

• Be your client’s trusted advisor on all core Swift topics. Lead the end-to-end relationship from strategic initiatives to day-to-day opportunities/projects.
• Establish a focused and well-organised approach to run your portfolio using account plans, regular business reviews and Salesforce.
• Represent Swift and promote products and services to grow our business by participating in industry conferences, forums and meetings (may require occasional travel).
• Develop a strong network across the Banking and PSP sector, engage with industry bodies and ensure up to date knowledge of trends affecting the sector, forthcoming regulatory changes etc.
• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships.
• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners.

What will make you successful?

• Masters Degree in Business Administration or equivalent experience required, advanced degree preferred
• 10+ years’ sales experience in the banking / payments / PSP ecosystem
• Experience with Swift or other transaction technology/software companies
• Knowledge of key players and stakeholders within the Banking and PSP sector
• Experience working with senior executives within major financial institutions
• Strong communication skills - written, verbal and presentation
• Ability to engage at multiple levels of an organisation
• Excellent organizational skills and the ability to prioritise task

Education

University degree

Experience

At least 10 years experience in sales, of which 3 years in the financial industry

Domains

Market Infrastructures / Relationship Management / Business Consulting

Key Responsibilities

01 . Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.

02 . Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.

03 . Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities . Implement parts of major key projects / programmes

04 . Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative.

05 . Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.

06 . Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.

07 . Maintain skills and knowledge.

08 . Coach less experienced sales staff and share knowledge about customers, products markets and methodology.

Competency Profile

01. Takes Accountab. for Delivering Results

Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence

Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge

Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.

04. Bus Understanding and Commercial Sense

Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

05. Builds and reinforces cust relationships

Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus

Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates effectively

Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.