Senior Product Manager, Payments Enablement & Adoption

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Role Overview

Are you familiar with cross-border payments and interested in helping financial institutions adopt new capabilities that improve transparency, predictability, and efficiency?

Do you enjoy working with customers, vendors, and cross-functional teams to bring products to market, support implementation, and drive adoption?

Do you combine product management skills with the ability to understand customer needs, translate requirements into solutions, and support successful rollout and usage?

We are looking for a Product Manager for the Swift Payments Scheme to support the evolution, rollout, and adoption of scheme capabilities across the payments community.

The Role

You will join the Payments team and contribute to the successful delivery, rollout, and adoption of Swift Payments Scheme capabilities.

Working closely with customers, vendors, regional teams, and internal product stakeholders, you will help define requirements, support implementation activities, engage with the market, and contribute to the continuous evolution of the Scheme.

The role combines product management, customer engagement, and payments industry expertise, providing opportunities to influence how Scheme capabilities are introduced and adopted across the community.

Key Responsibilities

• Support the definition and evolution of Scheme capabilities by gathering customer feedback, analysing market needs, and contributing to product requirements and business cases.
• Work with customers, vendors, and market infrastructures to understand implementation challenges and help drive adoption of Scheme capabilities.
• Contribute to rollout plans and customer enablement activities to support successful implementation and usage.
• Develop customer-facing materials such as presentations, implementation guidance, FAQs, and adoption playbooks.
• Facilitate workshops, customer meetings, and community engagement activities to communicate product value and gather insights.
• Collaborate with Product, Standards, Architecture, Technology, and regional teams to ensure requirements are clearly understood and effectively delivered.
• Monitor adoption, implementation progress, and customer feedback to identify opportunities for improvement.
• Analyse industry developments, market trends, and competitive dynamics to support product evolution and positioning.
• Support product launch activities, including communications, training, and sales enablement.
• Contribute to the management of the Scheme capability lifecycle, from concept through rollout and adoption.

Critical Skills Required

You are someone who:

• Has experience in product management, payments, transaction banking, financial services, or a related field.
• Possesses a solid understanding of payment flows, financial institution operations, and the broader payments ecosystem.
• Has experience gathering requirements and translating customer and business needs into product improvements.
• Understands product lifecycle management and supports the delivery and adoption of new capabilities.
• Can engage confidently with customers and communicate complex topics in a clear and structured manner.
• Demonstrates strong analytical and problem-solving skills.
• Is comfortable collaborating across multiple teams in a matrix environment.
• Balances attention to detail with a focus on customer outcomes and business value.
• Takes ownership of deliverables and drives activities through to completion.
• Continuously expands knowledge of payments, product management, and industry developments.

Qualifications

• University degree in Business, Economics, Finance, Engineering, Technology, or a related discipline.
• 3-5 years of experience in product management, payments, transaction banking, financial services, consulting, or business analysis roles.
• Good understanding of cross-border payments, payment schemes, financial messaging, or related payment infrastructures.
• Knowledge of ISO 20022 is an advantage.
• Experience working directly with customers and cross-functional stakeholders.
• Experience supporting product launches, implementation programmes, or market adoption initiatives is desirable.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.