Pickup Specialist - LAX

SwiftX • English • Information Technology • Bachelor's Degree • 2 days ago
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Location
In office (Eastvale)
Employment
Full-Time
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SwiftX

SwiftX is an e-commerce express logistics and package delivery network operating across the United States. Operating via its primary platform at swiftx-express.com, the tech-enabled carrier provides end-to-end parcel tracking, last-mile fulfillment, and cross-border shipping solutions tailored for online retailers and global e-commerce platforms. Through its technology-driven logistics hub network, the company focuses on accelerating delivery speeds and lowering transit costs for domestic online merchants.
swiftx.com • Austin • New York • Oklahoma City • Ontario • Orlando • Information Technology • 1001-5000 employees
  • Coordinate daily pickup schedules and support dispatch operations
  • Monitor pickup SLA performance and follow up on delayed or failed pickups
  • Communicate with drivers and customers regarding pickup status and operational updates
  • Support pickup operations for large-volume and key account customers
  • Investigate and resolve pickup-related operational exceptions
  • Assist with pickup route optimization and operational efficiency improvements
  • Track and maintain pickup operational records and KPI reports
  • Support pickup cost tracking and operational data analysis
  • Coordinate with warehouse and transportation teams to ensure smooth operational execution
  • Assist with peak season operational support and capacity coordination

Requirements

  • Bachelor’s degree preferred
  • 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
  • Strong communication and coordination skills
  • Detail-oriented with strong problem-solving abilities
  • Ability to work in a fast-paced operational environment
  • Proficiency in Excel and basic operational systems
  • Strong organizational and multitasking skills
  • Bilingual in Mandarin and English

Benefits

  • Specialist: 21-23/hr +1.5OT +Bonus
  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K
  • Medical insurance, Dental and Vision Insurance, STD/LTD
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