Order Fulfillment Coordinator

Who We Are

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption. Today, our solutions are deployed in tens of thousands of locations -many of which are low-to-moderate income housing-helping to make clean mobility accessible for all.

With an expanding footprint across Canada and the U.S., we’re scaling quickly and looking for mission-driven talent to help accelerate our growth.

Job Opportunity

SWTCH is seeking an Order Fulfillment Coordinator to make sure every Canadian customer order ships accurately and on time. Reporting to the Head of Supply Chain and working day to day with our Order Fulfillment Lead, you'll own Canadian orders from the moment they're booked until they're delivered. You'll handle B2B as well as B2C orders. The ideal candidate is organized, takes ownership of every order, and enjoys customer communication. The SWTCH team is lean, motivated, and driven by our mission of realizing a clean energy future.

Responsibilities

• Order management: Review all orders daily for completeness, correct address and inventory availability, and prioritize them for shipment.
• Pick, pack and ship: Pick, pack and ship orders accurately; create shipping labels and book carrier pickups.
• On-time delivery: Make sure every order ships on its committed date and track it through to delivery.
• Customer communication: Send tracking information to customers and proactively tell them about any delay, with a new date.
• Shipment accuracy: Record every shipment accurately in our inventory system (Fishbowl).
• Shortage escalation: Flag any order without available stock to the Demand & Supply Planner the same day.
• Carrier issues: Work with parcel and LTL carriers & our logistics team to resolve delivery exceptions, damages and claims.
• Collaboration: Work closely with Sales, Customer Success, and the Logistics, Warehouse and Returns team members.

Requirements

• 1-3 years of experience in order fulfillment, shipping and receiving, warehouse operations or order management.
• Hands-on experience creating shipping labels and working with parcel and LTL carriers.
• Strong attention to detail and a habit of following each task through to completion.
• Clear, professional written communication with customers.
• Comfortable working in an inventory or order management system.
• Able to lift and carry items up to 75 lbs with mechanical assistance.
• Adapts quickly to change in a fast-moving environment.

Nice-To-Haves

• Experience with Fishbowl or a similar inventory system.
• Experience shipping electronics or networking equipment.
• Start-up experience.
• Knowledge of the EV industry.

Benefits

• Business Impact - As a core member of the Operations team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company.
• Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
• Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express

SWTCH does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over Google Meet. SWTCH does not send out offers of employment without meeting candidates and does not offer employment via text. If you are contacted for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

SWTCH Energy is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.