Solution Architect - ITSM 1

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About SYENSQO

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the job

We are seeking a Solution Architect to lead the strategic design, delivery, and optimization of BMC Helix implementations across the enterprise. As a Solution Architect, you will provide mentorship and thought leadership in BMC Helix platform architecture, integration design, development standards, and platform governance.

You will collaborate with cross-functional teams and stakeholders to ensure solutions are optimized for business impact, aligned with industry best practices, and seamlessly integrated into the existing enterprise architecture from technical, business, and user perspectives.

This role is pivotal in driving global digital transformation, operational excellence and rolling out Risk related capabilities in BMC Helix.

Your Key Responsibilities

• Lead the design, delivery, and optimization of BMC Helix solutions aligned with global business strategy.
• Define architecture standards, roadmap, and governance for BMC Helix modules.
• Mentor teams and Business in BMC Helix architecture, integration, and development standards.
• Drive enterprise-wide adoption of BMC Helix and digital solutions, acting as a change agent.
• Identify and implement opportunities for innovation and automation using BMC Helix. Drive AI-driven service management, orchestration, and automated ticket routing capabilities.
• Ensure BMC Helix solutions integrate seamlessly with existing enterprise architecture.
• Develop proof-of-concept solutions for complex requirements on BMC Helix.
• Influence BMC Helix product roadmaps and contribute to architecture forums.
• Oversee system upgrades, migrations, capacity planning, and performance tuning in high-availability environments
• Stay ahead of digital trends, providing thought leadership in BMC Helix and technology.

Your Skills And Experience

• Deep expertise in BMC Helix across multiple modules (e.g., ITSM, ITAM).
• Deep knowledge of BMC Helix capabilities.
• Proven experience delivering complex BMC Helix solutions and mentoring technical teams.
• Minimum 10+ years of ITSM development, including 2+ years as an architect.
• Experience leading major BMC Helix transformation projects in Agile/SCRUM environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication, with a track record of working in global, virtual teams.
• Demonstrated ability to align digital vision and strategy with organizational goals.
• Preferred BMC Certifications (e.g., BMC Certified Architect - Helix ITSM)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.