Associate - Application Support and Production Operations

This role focuses on ensuring the seamless performance and reliability of mission-critical enterprise applications. You will serve as a key technical point of contact, managing incident resolution and system maintenance to support the firm's fast-paced operational environment.

Our client is a prominent global firm operating within the securities and financial services industry. They are known for maintaining high-performance enterprise systems and fostering a culture of technical excellence and operational stability.

Responsibilities

• Monitor production systems and application health using industry-standard observability tools.
• Troubleshoot and resolve L1/L2 support tickets within defined service level agreements.
• Perform routine system maintenance, patch deployments, and configuration updates.
• Collaborate with development teams to escalate complex bugs and track them to resolution.
• Maintain comprehensive documentation for incident logs, knowledge base articles, and operational procedures.
• Perform root cause analysis to minimize downtime and improve system stability.

Requirements

• 7-10 years of experience in application support or production operations.
• Proficiency in SQL for database querying and data validation.
• Hands-on experience with Linux/Unix command-line environments and shell scripting.
• Familiarity with ITIL processes, specifically incident and problem management.
• Strong analytical skills with the ability to perform root cause analysis under pressure.
• Excellent verbal and written communication skills for stakeholder management.
• Bachelor degree in Computer Science, Information Technology, or a related field.