AVP, Supplier Risk & Analytics Program Manager

Role Summary/Purpose:

In this role you will report to the VP, Supplier Evaluations, QA and Analytics Leader and you will be a part of Synchrony’s Supplier Due Diligence, Quality Assurance & Analytics team, helping drive maturation of supplier due diligence, quality assurance through a risk-based, data driven approach, ensuring regulatory compliance and operational excellence.

You will assist with advancing due diligence and validating core Program components through quality assurance processes, partnering closely with Supplier Evaluation Specialists spanning multiple risk disciplines, to ensure effective execution and compliance with regulatory requirements.

You will participate in efforts to simplify and train Supplier Managers on due diligence expectations ensuring disciplined, consistent execution across the organization while partnering with various risk, government and supplier management teams for supplier risk assessment, execution and testing. You will assist in the development of a comprehensive data driven reporting dashboards, committee slides and contribute towards oversight and identification of emerging risks and escalation framework to uphold regulatory standards for supplier risk management, working collaboratively across multiple governance and control functions, including Program participants, Source to Pay partners, Legal, Compliance, Operational Risk and Internal Audit. You will participate in partnering with the Technology Solution Admin team to develop business requirements related to enhancing, simplifying, and innovating on facets of the Supplier Risk Management Program you oversee.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Be a senior team member of Supplier Risk Evaluation, QA and Analytics and provide coaching and guidance to junior team members and provide support to a team of supplier evaluation specialists, and leaders, to manage adherence to the Supplier Risk Management program for third party relationships across the bank
• Lead components of supplier due diligence and ongoing monitoring maturation efforts with a focus on simplification, disciplined execution, and regulatory compliance.
• Assist in the maturation of quality assurance activities to ensure regulatory compliance and operational excellence with a focus on simplification.
• Develop, enhance, and maintain program documentation (internal procedures and external-facing job aids for Program Participants) to promote consistent and disciplined execution across the organization.
• Oversee execution of specific due diligence activities, such as fourth party, background, reputational or insurance evaluations, in collaboration with subject matter experts, across multiple risk disciplines.
• Support and enhance comprehensive oversight routines, identification of emerging risks, and escalation frameworks aligned with regulatory standards for supplier risk management.
• Collaborate with governance and control functions including Legal, Compliance, Operational Risk, Internal Audit, and Source to Pay partners to ensure program alignment and compliance.
• Collaborate with the Technology Solution Admin team to develop business requirements related to enhancing, simplifying, and innovating on the Evaluation and Ongoing Monitoring portions of the Program.
• Support alignment with Compliance to enhance compliance-related components of the Supplier Management Program (e.g., assigning laws/regs to supplier relationships; documenting controls to hold suppliers accountable to requirements) and drive consistency in execution.
• Independently manage assigned portfolio/workstreams, set priorities, communicate tradeoffs, and deliver measurable results within deadlines and quality standards.
• Perform other duties and/or special projects as assigned.

Qualifications & Requirements:

• Bachelor’s degree and a minimum 5 years of experience in a Compliance or Risk role; Master's degree and a minimum of 3 years in a Compliance or Risk role or in lieu of a Degree, a High School Diploma / GED and 8+ years of experience in a Compliance or Risk role with a proven track record of effective problem solving skills, working independently and being an expert within your discipline.
• Minimum 3 years at a Bank, Financial Institution or Credit Card company
• Experience in regulatory compliance, second line oversight functions, vendor resiliency, exam and audit exposure, risk and issue management, and supplier compliance testing. with proven track record of effective problem solving skills, working independently and being an expert within your discipline.
• Strong working knowledge of regulatory guidance pertaining to third-party compliance risk and risk control programs.
• Experience in developing business requirements for Technology Solutions to support Program enhancements, with a focus on simplification.
• Excellent interpersonal and communication skills, with the ability to engage and present effectively at all organizational levels.

Desired Characteristics:

• Bachelor’s or Master’s degree in compliance or risk management-related fields (e.g., Business Management, Juris Doctor, Risk Management, or Supply Chain Management).
• Proven ability to partner, collaborate, and influence across a large, multi-layered organization at all levels
• Strong decision making and problem-solving skills; able to execute and prioritize multiple workstreams/projects in a high-pressure environment.
• Demonstrated compliance risk management mindset and behaviors; comfort operating with strong governance, documentation, and evidence expectations.
• Detail-oriented with excellent organization and prioritization skills; consistently delivers accurate, high-quality outputs.
• Strong presentation and communication skills, including experience developing leadership/committee materials and explaining complex concepts clearly.
• Team player in a fast-paced, high-energy environment; demonstrates ownership and follow-through.
• Ability to innovate and identify creative solutions that advance simplification and program maturity.
• Project management and process improvement experience; capable of leading discipline teams to deliver measurable outcomes.
• Preferred certification (not required): Certified Regulatory Vendor Program Manager (CRVPM) or equivalent.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

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