Benefits Manager
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.
Our challenge
The Benefits Manager is responsible for the strategic planning, design, compliance, implementation, and administration of comprehensive employee benefits, retirement, and wellness programs across North America. This role serves approximately 2,000 employees across Canada, the US, and Mexico, while building strong cross-functional partnerships with HR, Finance, Payroll, Legal, and business leaders.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95k - $120k/year & benefits (see below).
The Role
Responsibilities:
- Program Administration & Operations: Manage day-to-day operations of all employee benefits, retirement, disability, and insurance programs, including mobility and relocation initiatives. Identify opportunities to automate manual processes and implement operational efficiencies.
- Strategic Program Design: Recommend and develop benefits programs aligned with employee needs, industry trends, market conditions, and cost considerations. Analyze employee data and workforce requirements to inform program recommendations to senior leadership.
- Vendor & Carrier Relationships: Develop and maintain strategic partnerships with brokers, insurance carriers, and third-party administrators to ensure quality service delivery and optimal program design. Reconcile billing statements and manage account accuracy.
- Compliance & Risk Management: Maintain current knowledge of federal, state, provincial, and local regulatory requirements across all three countries. Ensure organizational adherence to all benefits-related regulations and audit HR/benefits data for accuracy and compliance.
- Employee Communication & Education: Partner with Marketing and benefits vendors to create clear, engaging communication materials. Conduct annual open enrollment sessions at multiple locations and deliver regular education sessions for both on-site and remote employees.
- Data Management & Record Keeping: Maintain accurate and current benefits records. Process approved changes to benefits and deductions, identify and troubleshoot data discrepancies, and ensure information integrity across systems.
- Team Leadership: Manage and mentor the Benefits Support Specialist. Lead special projects as assigned.
Requirements:
- Bachelor's degree in Human Resources, Benefits Administration, or related field (or equivalent professional experience)
- 10+ years of hands-on experience administering benefits, retirement, and/or welfare programs
- Demonstrated expertise in health and welfare, retirement plans, leave management, and wellness programs across diverse, multi-country workforces
- Thorough knowledge of regulatory requirements in Canada, the US, and Mexico
- Advanced proficiency with Excel and analytical tools; strong working knowledge of PowerPoint, Word, and Outlook
- Knowledge of best practices in payroll and benefits administration
- Experience managing benefits programs in a multi-country environment
- CEBS (Certified Employee Benefits Specialist) or similar certification
- Familiarity with benefits administration platforms and HRIS systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to prioritize, multitask, and thrive in a fast-paced, deadline-driven environment
- Collaborative mindset with strong cross-functional partnership skills
- Attention to detail and commitment to accuracy
We offer:
- A highly competitive compensation and benefits package.
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
S YNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.