IT Support, Sr Associate - 17738

Job Description and Requirements

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are:

You are a customer-focused IT professional who enjoys helping users resolve technical issues and keep their tools and services running smoothly. You work well in a global, collaborative environment and bring a practical, service-oriented approach to troubleshooting hardware, software, network, and access-related problems. You are organized, responsive, and committed to delivering a high-quality support experience while continuously improving processes and documentation.

What You’ll Be Doing:

• Providing day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.
• Managing and resolving tickets within agreed service levels, ensuring timely updates and clear communication with users.
• Installing, configuring, and maintaining laptops, desktops, mobile devices, printers, and standard business applications.
• Supporting user onboarding, offboarding, account provisioning, and access management in line with company policies.
• Assisting with workstation setups, office moves, meeting room technology, and other local IT operational needs.
• Documenting solutions, contributing to knowledge articles, and escalating complex issues to the appropriate teams when needed.

The Impact You Will Have:

• Improving the day-to-day technology experience for employees by resolving issues quickly and effectively.
• Increasing productivity by ensuring reliable access to devices, applications, and core IT services.
• Enhancing service quality through accurate troubleshooting, clear communication, and consistent follow-through.
• Supporting smooth employee onboarding, transitions, and daily operations across teams and locations.
• Contributing to better user satisfaction by providing dependable, professional, and user-friendly IT support.
• Helping improve support processes and documentation to make IT services more efficient and scalable.

What You’ll Need:

• 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.
• Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices. Linux experience would be an advantage.
• Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.
• Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.
• Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.
• Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.
• Strong written and verbal communication skills with a focus on customer service and teamwork.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
• Willingness to travel within Europe.

Who You Are:

• A support professional who takes ownership of issues and follows through to resolution.
• A clear communicator who can explain technical issues in a simple and helpful way.
• A proactive problem solver who is comfortable diagnosing issues and asking the right questions.
• Someone who values process, documentation, and continuous improvement in support operations.
• Comfortable working both independently and as part of a collaborative global team.
• Able to stay organized, manage competing priorities, and maintain a positive user experience under pressure.
• Detail-oriented, service-minded, and committed to delivering reliable technical support.
• A team player who enjoys helping others and building strong working relationships across functions.
• Flexible and adaptable when supporting users across different teams, tools, and locations.
• Self-motivated and eager to learn new technologies, tools, and support practices.

The Team You’ll Be a Part Of:

You will be part of the IT Organization at Synopsys, supporting employees by delivering reliable and responsive technical assistance. The team works across locations and time zones to maintain a productive end-user computing environment, support core workplace technologies, and ensure a strong customer support experience.

Travel to other sites in Sweden and Denmark (Copenhagen) will be required on a regular basis and travel to other European and International locations may be needed.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.